Front Desk Customer Service
Resume:
Shakecia Settles
Washington, DC *****
**********@*****.***
I'm utilizing my skill set in Hospitality, Hotel and the Security industry to advance in my working career. Work Experience
Front Desk Supervisor
Westin Tysons corner-Falls Church, VA
May 2024 to Present
Collecting guests contact and financial information, Checking guests in and out, and Giving guests room keys and hotel maps. Training, and supervising front desk staff. To ensure that all customer service standards are met and that all guests have a positive experience. Front Desk Rooms Supervisor
Placemakr-Columbia, MD
May 2022 to September 2023
To provide exceptional customer service. Answer phones, book reservations. Give tours of the property to guest. To make sure all guests needs and concerns are being met. To meet monthly bonus criteria thru NPS scores based on our performance with our guest through their guest satellite surveys. Oversaw a small team of employees as front desk agents. Also helped housekeeping with room inspections and other various duties. Lead by example and set the tone for the job atmosphere. I was a live onsite Supervisor for the company.
Security Officer
PACT PRO SECURITY LLC-Washington, DC
January 2020 to March 2021
To observe and report. Prevent Personal harm. Ensure temperature checks when patients come in to be seen in the emergency room. Deter bodily harm to others or ourselves. Write a hourly report. Rotate posts. As a lead officer I have to ensure my officers are onsite on time and in proper uniform. Take roll call pictures. Report to my supervisor.
Security Officer
SSI Protection and Ramjay.Inc-Alexandria, VA
February 2019 to October 2020
To observe and report. Deter personal property damage. Deter bodily harm to others or ourselves. Write a hourly report. Rotate posts.
Food Server
la vie-Washington, DC
June 2018 to December 2018
My responsibility is communicating with guests and supporting both servers and kitchen staff. Plating orders, expediting. Getting food to the guests in a timely manner. Service with a smile and courtesy. Food Runner
Kirwans on the wharf-Washington, DC
April 2017 to May 2018
My responsibility is communicating with guests and supporting both servers and kitchen staff. Plating orders, expediting. Getting food to the guests in a timely manner. Service with a smile and courtesy. Education
Diploma
Sanford Brown Institute
May 2011 to July 2012
Forestville High School
Skills
• Microsoft office (10+ years)
• POS (10+ years)
• Supervisor (1 year)
• Hospitality (10+ years)
• Customer Service (10+ years)
• Busser
• Food Service
• Food Prep
• Serving Experience
• Guest Services
• Kitchen Experience
• Restaurant Experience
• Cooking
• Meal Preparation
• Cleaning Experience
• Food Safety
• Host/Hostess
• Security
• Google Docs
• Typing
• Medication administration
• Hotel experience
• Leadership
• Computer skills
• Supervising experience
• Driving
• Front desk (1 year)
• Medical terminology
• Cash handling
• Upselling
• Sales
• Cash register
• Hotel experience
• POS
• Customer service
• Sanitation
• Live chat
• Dealership experience
Certifications and Licenses
CPR Certification
October 2023 to October 2025
First Aid Certification
October 2023 to October 2025
Driver's License
February 2021 to January 2029
Guard Card
AED Certification
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