It Support Help Desk
Resume:
Pierre C. Arnoux
* ********* *** ****** ** *****
******.*.******@*****.***
● Skills:
● PC Repair/PC Building, IT Support/Help Desk Technician (Fidelity Investments), Network
Support/ Hardware/Software, Windows Office 2007/10/13/17 and up -Microsoft Windows
platforms, Symantec Ghost & Mercury Quality Center at (Fidelity Investment), perform
POS/ATM/KIOSK/PC hardware/software installations and De-installs
● Education:
● Cambridge College/Year Up, Inc. Boston, MA February 2005- January 2006
Student and Intern Actively enrolled in one-year intensive
technical and professional skills training program
Completed college level courses in the following areas: Business Communication, Computer
Applications, Information Technology, Networking, and Admin
Practiced and utilized extensive working knowledge of Microsoft throughout six-month training
● Work Experience:
● Arbor hospital MHA
● 04/2022-02/2023
49 Robinwood Ave, Boston, MA 02130
Help nurses and doctors assist mental health care patient
● Home Depot Overnight electrical
60 Walker's Brooks Dr Reading
MA,01867 06/1018-02/2022
● Apollo retails4450 E. Adamo Drive Suite 501 Tampa, FL 33605 (09/09/2018)
Responsible and leading team building up Convenience Stores (Stop and Shop, Ultra, Staples)
Responsible for seasonal cosmetic reset the new stores with team
● NCR/Barrister Tech ATM MA, 12/2015- 1/2017
Installs Software in all on Core of ATM and perform tests
Replacing motherboards, Windows troubleshooting Windows 7 and 10
Windows 7 Migration on all ATMs, POS/Register update and upgrade All over New England
● US Department of Veterans Affairs Greater Boston Area, Summer 2013- 2014
Desktop and Laptop Technician Support
Windows 7 Migration for three VA Hospitals Of Massachusetts
● StarBucks & NCR Project MA- August 2013
POS upgrade Windows 7 Migration
Perform Daily test of network printers as well as Windows 7 Migration
● Hurtz Greater MA, November 2011 -April 2012
Windows 7 Migration
Perform Daily test of network printers Zebra printers as well as Windows 7 Migration POS
for some of their location
● Fidelity Investments Boston, 7/2008- 7/2010
Systems/Certification Engineer Marlborough, MA January
2006-Jan 2008
Worked at Fidelity at two separate locations and management's- See dates above.
Perform weekly Windows updates. Install software, patches on all Systems FID Tools DS Server
Pierre C. Arnoux
7 Ashburton Ave Woburn MA 01801
******.*.******@*****.***
Windows XP, Vista, and 7 Deployment Installations
Worked with 15-24 units each day, diagnosing/fixing specific issues
Responsibilities include certification of supported software, hardware platform, peripherals
Performs desktop and laptop system deployments including hardware and software configuration
primarily on Lenovo, Dell, and HP computers
● Boston Public School Boston, MA February 2008 – July 2008
Laptops/Apple Deployment
Assisted Boston Public Schools with Apple PC deployments
Setting up user for the first time and Supervisor and teachers as needed
● Massachusetts Finance Services Boston, MA July 2005- January 2006
IT Support/Help Desk Technician
Responsible for initial setup of computer systems for new users
Performed Desktop/laptop and possess advanced hardware/software troubleshooting for end users
Receive IT support requests via MFS internal ticketing system
Provide troubleshooting and installation and configure network printers, etc,
Contact this candidate