Project Manager Operations

AMEE JOTANGIYA

+1-857-***-**** *********.*@************.*** https://www.linkedin.com/in/amee-jotangiya/ Portfolio EXPERIENCE

EXXAT, NJ, US

Project Manager 09/2023 – 02/2025

• Launching an AI-powered conversational model in the Help Center, reducing support ticket volume by 12%, and empowering users with on-demand, step-by-step guidance, further enhancing navigation to product pages

• Led product strategy and roadmap development for a cross-functional team of 10 members, prioritizing features based on market research, user feedback, and competitive analysis to drive 40% improvement in product adoption

• Implemented contextual help features and led A/B testing initiatives that boosted customer satisfaction by 25%.

• Led the transformation of the Help Center into centralized learning hub for three products by implementing a structured documentation update process post-release and conducting gap analyses, resulting in 50% increase in user engagement

• Planned and executed a comprehensive product engagement strategy, achieving a 20% increase in user engagement

• Achieved 29-point improvement in NPS by optimizing feedback processes & driving cross-functional collaboration ELECTRA VEHICLES, MA, US

Project Operations Manager 09/2022 – 04/2023

• Oversaw team operations as Pseudo Scrum Master, integrating agile ceremonies and tracking dashboards in Jira

• Implemented automated workflows, developed standard operational processes (SOP) and templates, leading to a 15% reduction in time spent on administrative task resulting in a 50% decrease in onboarding time

• Anticipated and resolved technical impediments, enabling teams to stay on track with critical milestones and accelerating delivery timelines by 15%, resulting in faster project completion and improved efficiency QK MOUNTAIN, MA, US

Project Manager 04/2022 – 07/2022

• Developed and implemented a data-driven project plan, leveraging project management tools to enhance control, execution, and overall efficiency. Normalized and analyzed data using statistical techniques in Excel

• Analyzed digital advertising performance metrics and user engagement data to optimize product features, resulting in a 30% increase in ad click-through rates and improved ROI for stakeholders EXXAT

Business Analyst 06/2019 – 07/2021

• Managed and led high-performing team of 10 cross-functional members, fostering collaborative & results-driven work

• Implemented agile methodology, leading cross-functional teams in sprint planning and resulting in a 40% improvement in team performance, devised project management KPIs to track progress, conducted UAT testing

• Reduced backlog by 60% (from 300 to 120) by leveraging data-driven decision-making and strategic prioritization

• Crafted detailed Business Requirement Documents (BRDs), Product Requirement Documents (PRDs), & high-fidelity wireframes that aligned with customer needs, resulting in fewer revisions and accelerating approvals by 30% SKILLS

• Tools: Monday.com, MS Project, Jira, Confluence, Azure DevOps, Tableau, Salesforce, Pendo, Brevo JustInmind, Lucid Chart, FIGMA, Smartsheets, Confluence, Aha!, Visio, Advance Excel, Mural, Trello, MS Office, PowerBI, Google Analytics

• Business skills: MySQL, R, C++, HTML, CSS, WordPress, Data Analysis, Business Analysis, Prototyping, SDLC, Scheduling, Budgeting Integration, Forecasting, Product Marketing, User Acceptance Testing, Sprint Planning, Process Improvement, Earned Value Management, Requirement Gathering, Documentation, Product Marketing, Governance EDUCATION

Northeastern University Boston, MA

Master of Science in Project Management – GPA 3.8/4 09/2021 – 07/2023 Gujarat Technological University Gujarat, India

Bachelor of Engineering in Information Technology – CGPA 8/10 08/2015 – 05/2019 CERTIFICATION

BCG Strategy Consulting Internship Certified Scrum Product Owner (CSPO) Six Sigma Yellow Belt CSM PMP

Contact this candidate