Information Technology Service Management

Mahesh Babu Kandula

****************@*****.***

+91-978*******

Professional Summary

• A Qualified IT Professional with 6 years of experience with relevant 4 years of experience as a ServiceNow Developer and Administrator in designing, configuring and maintaining ServiceNow ITSM applications and developing Custom Applications, Integrations and Automation Test Suites. Worked in Agile process from Business requirements gathering to deployment of configured changes. Monitored the team members performance and Mentored for their career growth and improving skills. Work Experience

• Currently working as a IT Analyst in TATA CONSULTANCY SERVICES from Dec-2018 to till date

Academic Qualification

• Bachelor of Technology (Electrical and Electronics Engineering) from SASTRA University, Thanjavur in 2018.

Technical Skills

Languages: Java Script, C, Linux, Shell scripting, HTML, CSS Primary Tools: ServiceNow Studio, Jenkins

Database: SMFS(Shared Memory File System)

ServiceNow Skills

• Information Technology Service Management (ITSM)

• Custom Scoped Applications

• REST API Integrations

• Automated Test Framework (ATF)

Project Summary

Project Name: Enterprise Information Service Management Client : United Services Automobile

Association Domain : BFSI Responsibilities:

• Customization and Configuration to Incident, Problem, Knowledge • Created Custom Scoped Applications as per business requirement.

• Creation of Service Catalogs with Catalog Items, Record producers, Order Guide as per business requirement

• Worked on creation of Flow Designers to automate the business process

• Worked on creation of Custom Notifications through Conditions/Events

• Worked on creation of Security Rules like ACL's, Ouery business rules, View Rules, List Controls

• Created Outbound REST Integrations for obtaining data from Marketplace API for table details and LDAP for user’s data

• Created Scripted REST Inbound Integrations with SAP for posting Account details.

• Worked on Server-side artefacts business rules, script include, UI actions, Rur Script, Fix Script, Background scripts, UI action, Scheduled Scripts, Transform scripts, Script Actions and ACL'S

• Worked on Client-side artefacts UI Policies, Client scripts, Data policy, UI Messages, UI scripts, Interceptors, Process Flow, Data Lookup

• Worked on User Administration by adding users to respective groups and assigning required roles to the groups and delegating users

• Imported Data into Service Now instance by Data Source using Import sets and Transform maps

• Worked on creation of Dashboards with various Reports including drill downs, data sets, interactive filters and created Database Views as per business requirement Project 1: Equity Segment

Client : National Stock Exchange

Domain : BFSI

Responsibilities:

• Worked on Post Trade module for trade modification to route from MARKET application to PT application.

• Worked on self-trade prevention to eradicate the script to trade on operating range.

• Worked on shell script and scheduled on crontab for moving logs from logs folder to Waste Basket directory and created tar.

Certifications

• Certified System Administrator

• Certified Application Developer

• Micro Certification- Automated Test Framework

• Micro certification – Flow Designers

Awards

• Received Best Team Awards

• Received On The Spot Awards

• Received Service & Commitment Award for the best performance in the project

• Received Learning Achievement award from Talent Development Team for clearing Milestone challenge

Signature

Mahesh Kandula

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