Customer Service Nursing Assistant
Resume:
MARY-JANE N. OKEREKE, CNA
**** ********** ****** ***** **** TX, 77469. Email: ********@*****.***
*Cell 346-***-****
Professional with an innate drive to surpass goals and meet deadlines. Detail Oriented Expert in analyzing data, resolving problems, and providing superb customer service. Excellent leadership, communication, and interpersonal skills; ability to build rapport with key stakeholders and succeed in high-pressure, challenging, and deadline-driven environments. Experience in performing a variety of administrative and staff support duties for various departments, which require a range of knowledge and skills of organizational procedures and policies; directing, assisting visitors, resolving administrative problems and inquiries; composing, editing, proofreading correspondence, reports, and preparing a range of administrative documents.
PROFESSIONAL HIGHLIGHTS
Service people-oriented. Effectively identified and resolved problems using available resources, and confidence in others. Assured, diplomatic, and poised.
Noteworthy communication skills. Interact positively with a wide range of people of various cultures and socio-economic backgrounds.
Complete knowledge of supplies, equipment, and services ordering and inventory control.
Exceptional record maintenance skills.
Excellent ability to solve problems.
In-depth receptionist skills.
Immense ability to schedule appointments and maintain calendars.
Remarkable word processing and data entry skills.
Excellent ability to make administrative/procedural decisions and judgments.
Computer proficiencies in Windows: MS Office (Word, PowerPoint, Excel, Access)
EMPLOYMENT HISTORY
OPTIMUM PERSONAL CARE
Nursing Assistant July 2024 – Oct 2024 Direct care to residents in a safe manner
Feeding, cleaning, bed bath, shower bath in a neat and careful manner
Answering call light to determine residence needs
Abide by the rules, guidance, and policies of HIPPA
Bed making, grooming and passing of food trays.
Grooming, taking and washing residents clothes at the laundry room.
Home Depot
Customer Service Rep Nov 2021- May 2024
Answering inbound calls, questions through company’s emails to customers
Placing orders and tracking the delayed orders to ascertain delivery dates Taking payment with credit and debit cads
Escalating calls to the rightful departments
Making calls to logistics companies on delayed order deliveries
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STAFFERS LLC OREGON May 2021 - July 2021
Nursing Assistant (Travel CAN)
Performed direct care to residents in a manner conducive to the safety, policies, procedures as well as state/ federal guidelines and regulations.
Answered call lights to determine resident needs.
Assists resident with ambulating for short distances in the facility.
Report skin changes in a resident to the Charge Nurse.
Obtain food trays and assist residents with feeding.
Seven Acres Jewish Senior Care June 2017 – Aug 2020
Nursing Assistant
Provided a safe environment for patients and others.
Maintained the privacy of the residents according to HIPPA rules.
Assist residents in turning and repositioning in bed.
Assist residents in grooming, oral hygiene, and feeding.
Report and refusal of care by the resident to the Charge Nurse.
Communicated with the residents both verbally and non-verbally
Run office errands to the post office and office supply store
Answer calls from clients regarding their inquiries
Dress the resident’s bed, and clean up the room before leaving for my shift.
Maintain clean linens.
Education and Training
Starlex Medical Institute. Houston TX (Nursing Assistant Program)
The University of Port Harcourt, (Post Graduate Diploma, Linguistic & Communication Studies 2012)
Juliana King University, Houston TX 2023 {Organizational Leadership & Leadership}
Certification
Texas Board Nursing Assistant (CAN) 2017
CPR Certified
Safety
Juliana king University
Additional Skills & Capabilities
Excellent Customer Service and Communication Skills
Demonstrated the Ability to Learn New Concepts and Skills Quickly
Proven Record of Maintaining General Precautionary Protocols
Able to Utilize Body Mechanisms in an Effective Manner.
References:
Mr. Paul Edom
Starlex Medical Institute
Houston TX
Mr. Reginald Ukah
Allied Security
Houston TX
Ms. Patricia Robert
A&C Health Services
Houston TX
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