Data Entry Customer Service

MAGDELINE F ALEXANDER

*********.***@*****.*** 337-***-**** Lafayette, LA 70506

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Customer Service

Quality Control

Problem Resolution

Appointment Scheduling

Data Entry

Inbound and Outbound Calling

Professional Telephone Demeanor

Experience

Louisiana Rehabilitation Service (Temp Position) Lafayette, La Executive Secretary 09/2024 - Current Answered multiple phone lines, assisted with clients, screen calls, review accounts for accuracy, data entry

Dharma Wellness Center Sunset, La Customer Service Representative 08/2017 - 07/2018.

Answered multiple phone lines, assisted with clients, screen calls, review accounts for accuracy, data entry and assisted manager with different task

Always Connected Answering Service Lafayette, LA Customer Service Representative/Dispatcher 10/2015 - 05/2017 Answered multiple phone lines, assisted with clients, screen calls, review accounts for accuracy, data entry and assisted manager with different task, helped with training new employees, 2-10 shift leader

C. Manuel, DDS Lafayette, LA Dental Assistant Intern 01/2014 - 02/2015 Properly sterilized dental equipment and examination rooms in accordance with infection control policies under the supervision of Dr.Manuel’s staff. Observed how to effectively operate x-ray machines and developed x-rays.

Cox Communication Lafayette, LA Customer Service/Retention/Sales 01/2006 - 05/2014 Accounts receivable/accounts payable, handle multiple phone lines, screened and routed calls, scheduled appointments, utilized fax/copier, reviewed accounts for accuracy.

Fontana Center Lafayette, LA Receptionist 01/2001 - 08/2005 Answered multiple phone lines, assisted with clients, scheduled physical/occupational therapy sessions and pre/post hire screenings, entered fitness accounts, reviewed accounts for accuracy, filling, data entry, and assisted office manager with various tasks; along with training new employees.

Education and Training

Unitech Training Academy Lafayette, LA, USA Diploma in Dental Assistant, basic dental science anatomy and physiology, dental/medical terminology, dental radiography, restorative processes, dental front office skills, insurance verifications, and clinical processes.

Lafayette High School Lafayette, LA USA Diploma

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