Customer Service Agent

Kristina Pearson

**** *** ******* ********* ***.* Laval, QC

Tel: (514) 714 - 6133

*********@*****.***

Highlights

• Seven years experience in Customer service and Supervisor work

• Customer service training

• General computer skills

• Language skills: English, German and French

• Reliable, well organized, adaptable, detail oriented Work Experience

Supervisor 2007 – 2015 Home Depot, Montreal

• Provide weekly monitoring, and feedback to agents

• Provide monthly evaluations to agents

• Interviewed potential employees over the phone

• Assured the correspondence throughout the administrative team

• Provided representatives motivational sessions and sale incentives

• Resolved customers and employees concerns

• Resolved escalated issues with customer’s

• Forecasting the call flow, and scheduling the representative breaks accordingly Customer Service Agent 2004 -2007 Home Depot, Montreal

• Resolved customer concerns

• Updated customer information

• Placed and updated customer orders

• Provided online support and guidance to clients

Administrative Secretary 2001-2002 Market One Services, Montreal

• Interviewed potential employees over the phone

• Assured the correspondence throughout the administrative team

• Updated excel database for the new employees and material management

• Filing and organizing documents

• Resolved customers and employees concerns

• Organized management meetings and travel dates

General Administrative Agent 2002-2003 Regional Business Chamber Of Commerce, Montreal

• Updated database with customers information

• Interviewed potential employees over the phone

• Assured the correspondence throughout the administrative team

• Resolved customers concerns

• Managed a team of sales representatives

• Provided representatives motivational sessions and sale incentives Perception Agent 2003-2004 Sierra Security Systems, Montreal

• Resolved customers concerns

• Updated database with customers information

• Calculated customer accounts owed

• Updated customer information

Education

High School Diploma Father Mc Donald Center Montreal, College Degree Vanier College Early childhood Educator ECE

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