Customer Service North Carolina

IVY TAYLOR BARNES

Greenville, North Carolina ****4 478-***-**** ***************@*****.***

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer service expert

Teamwork and Collaboration

Self-Motivated

Good Telephone Etiquette

Excellent Communication

Data recovery

Store Support Specialist, 08/2022 - Current

Victra – Winterville North Carolina

Responded to customer inquiries and provided technical assistance over phone and in person. Helped customers with inventory questions and setting store appointments. Collections Representative, 03/2021 - 05/2022

Farmers Home Furniture – Dublin Georgia

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Identified and contacted customers with overdue accounts to address payment status. Documented customer payment interactions and account statuses for future reference. Collected on delinquent accounts to reduce overdue balances. Maintained consistently high success rate of collecting on overdue accounts. Sales Consultant, 04/2020 - 03/2021

TROC Global – Dublin Georgia

Provided sales and customer service assistance to walk-in traffic Responded to telephone and in-person requests for information. Implemented up-selling strategies, encompassing recommendation of accessories and complementary PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

purchases.

Credit Card Specialist, 02/2019 - 04/2020

Alliance Data – Westerville Ohio

Researched and resolved customer complaints and disputes related to credit card accounts. Generated reporting to aid leadership with information to determine future credit card goals. Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.

Built strong relationships with customers to increase retention and loyalty. Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.

Travel Agent, 01/2018 - 02/2019

Affinion Group – Westerville Ohio

Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. Arranged travel accommodations for groups, couples, executives, and special needs clients. Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

Updated and maintained customer databases to increase customer retention. Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.

Customer Service Specialist, 08/2000 - 01/2018

Verizon Wireless – Rancho Cordova California

Resolved customer service issues using company processes and policies and provided updates to customers.

Coached new team members on service techniques and provided scoring through quality assurance program.

Proactively addressed customer concerns in order to prevent escalations and complaints. Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.

Handled customer inquiries and complaints with professionalism to restore satisfaction. EDUCATION

High School Diploma : English, 06/1990

Mifflin High School - Columbus Ohio

Technical : Floral Design, 06/1990

North East Career Center - Columbus Ohio

Early Childhood

Columbus State Community College - Columbus Ohio

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