Service Representative Customer
Resume:
Lisa Lebeda
Lawrence, MI
****.********@*****.***
Professional Experience
Bloomingdale Communications - Customer Service Representative - July, 2018 – November, 2024
Strategically resolve and de-escalate customer account issues with accuracy and efficiency Act as a liaison by providing informed product & services information, answering questions, and offering support with technical service or account issues in person and via incoming call
Manage administrative tasks including filing, incoming mail, internal correspondence and communications, reporting, posting customer payments, and completing other various projects needed.
Conduct weekly billing validation process according to CPNI standards and red-flag guidelines.
Process orders for new service customers by completing and authenticating credit checks. Prepare and validate payments and handle deposits with banking institution.
A&B Packing Equipment Executive Administrative Assistant – January 2016 - May 2018
Provide administrative and business support to President and CEO; maintain calendars, manage travel arrangements, and arrange teleconferences (often with multiple senior executives).
Plan, organize, and coordinate functions and engagement events for clients and employees.
Manage large scale projects/programs of varying complexity and accomplishing project fielding on time and within budget.
Serve as back up to Human Resource Manager in areas of payroll, recruiting, employee relations, and disciplines.
Coordinate and lead entire project lifecycle by defining requirements, design, development, implementation, integration, quality assurance, launch, and production support.
Handle corporate purchasing, focusing on cost savings and eliminating obsolete inventory while coordinating with Engineering and Maintenance teams.
Prepare and/or edit internal and external letters, faxes, memos, and mass emails.
Western Michigan University - Admission Specialist - February 2014 – January 2016
Process all incoming student applications and answer questions from prospective students.
Manage full-cycle application process as a recruiting partner.
Assist with the preparation of business presentations including text and electronic slide decks
United States Postal Service – Officer in Charge - February 1999 - February 2014
Reconcile money drawers, record and balance daily/weekly/monthly transactions. Set and calibrate postage meters to ensure correct operation.
Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage. Sell and collect payment for stamps, prepaid mail envelopes, and money orders.
Register, certify, and insure letters and parcels. Obtain signatures from recipients of registered or special delivery mail.
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
Professional References Available Upon Request
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