It Service Risk Management

SHERIF ABDELHAMID

Riyadh, Saudi Arabia, +966*********, ***.***********@*******.***, LinkedIn

PROFILE

Visionary and results-driven Enterprise Solutions Architect with over 23 years of experience in IT leadership, digital transformation, and enterprise architecture. Adept at developing scalable IT strategies, optimizing business processes, and leveraging cutting-edge cloud computing, ERP, cybersecurity, and IT service management solutions. Strong IT governance, risk management, and compliance (GRC) expertise, with a track record of driving cost optimization, operational efficiency, and cross-functional innovation. Exceptional stakeholder engagement, IT service management (ITSM), and business application integration skills.

EXPERTISE & SKILLS

• Enterprise Architecture & IT Governance

• Digital Transformation & Business Process Reengineering

• ERP Systems (Oracle Fusion, SAP, Microsoft Dynamics)

• Cloud & Hybrid IT Strategies (Azure, AWS, Google Cloud)

• IT Service Management (ServiceNow, OpenText, Jira, ManageEngine, IFS)

• Cybersecurity, Data Protection & Risk Management

• Business Application Integration (ERP, CRM, Fintech, BI & Analytics)

• Solution Architecture & High-Availability Infrastructure Design

• Vendor & Stakeholder Management, Negotiation & Procurement

• IT Operations, Disaster Recovery & Business Continuity Planning

• Project Management (Agile, PMP) & Budget Forecasting

• Leadership, Team Building & Change Management

PROFESSIONAL EXPERIENCE

Enterprise Solution Architect & Sr. IT Project Manager Saudi Business Machines (SBM) May 2021 – Present

Spearheaded enterprise-wide digital transformation initiatives, integrating multi-cloud environments with AI-driven analytics and automation frameworks.

Directed technical presales engagements, crafting high-value proposals and leading proof-of-concept (PoC) development.

Engineered scalable, cost-effective cloud solutions, ensuring high availability, resilience, and security compliance.

Designed and deployed enterprise application integration strategies, enhancing cross-functional business process automation.

Directed complex IT projects for high-profile enterprise clients, ensuring on-time, on-budget delivery.

Managed ITSM deployments, enhancing service delivery models and automation workflows.

Supervised end-to-end enterprise infrastructure overhauls, optimizing network performance, security, and cloud adoption.

Designed highly available disaster recovery solutions, ensuring business continuity and regulatory compliance.

IT Group Services Manager Mohamed Yousef AlNaghi Group, Dammam May 2013 – May 2021

Defined and executed enterprise IT strategies, aligning IT objectives with corporate vision and business goals.

Managed multi-million-dollar IT budgets, optimizing technology investments to maximize ROI.

Led large-scale ERP migrations (SAP, Oracle Fusion, Dynamics), ensuring seamless transitions and minimal business disruption.

Implemented advanced cybersecurity frameworks, strengthening risk management, compliance, and data protection.

Developed a cloud-first strategy, successfully transitioning on-premises workloads to Azure and AWS.

IT Factory Manager Al Harbi Holding, Riyadh Jan 2011 – Mar 2013

Orchestrated IT modernization projects, deploying next-generation networking, cybersecurity, and automation solutions.

Designed and implemented high-performance IT infrastructures for multiple factory locations, enhancing operational efficiency.

Spearheaded IoT-enabled manufacturing solutions, integrating IT with SCADA and industrial automation systems.

Led IT cost optimization strategies, negotiating with vendors to secure high-value contracts and services.

IT Project Manager Computer Castle, Riyadh 2009 – 20011

Spearheaded ERP and business application deployments, driving workflow optimization and automation.

Managed large-scale IT infrastructure rollouts, implementing enterprise networking, virtualization, and security frameworks.

Led cross-functional teams to optimize IT service delivery, ensuring seamless collaboration between IT and business units.

System & Network Engineer SHA’S Water Services, Nestlé Group, Riyadh 2007 – 2009

Engineered enterprise-grade network infrastructure, enhancing scalability, reliability, and security.

Led data center migrations and infrastructure upgrades, improving performance and business continuity capabilities.

Integrated cloud-based collaboration platforms, boosting productivity and remote workforce enablement.

Computer Engineer Health Ministry, Mansoura 2002 – 2006

Provided technical support, configured servers, and managed data center operations.

Implemented and maintained IT security policies to safeguard sensitive medical data.

Designed and optimized IT infrastructure for enhanced performance and reliability.

EDUCATION

• MSc in Computer Networks (Registered) – Mansoura University, Egypt

• BSc in Computer Engineering – Mansoura University, Egypt

CERTIFICATIONS & TRAINING

• Virtual Servers (VTSP) - VMWare

• Microsoft Certified Systems Administrator (MCSA)

• Microsoft Certified Systems Engineer (MCSE)

• Microsoft Certified Systems Engineer Security (MCSEs)

• Cisco Certified Network Professional (CCNP)

• Certified Network Security Specialist (CNSS)

• Project Management Professional (PMP) – Attendance

• Operation Bridge Technical Presales Certification (OBM) – Microfocus

• Change Manager Server (CMS) – Microfocus

LANGUAGES

• Arabic: Native

• English: Highly Proficient

• French: Working Knowledge

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