Quality Control Customer Service

WALE OLOKO

+234********** ************@*****.*** Ikorodu, Lagos.

SUMMARY

A highly focused individual with years of extensive experience as a seasoned cleaning service expert, I bring a wealth of experience and expertise to every project I undertake, with a meticulous eye for detail and a dedication to delivering superior results. I specialize in providing comprehensive cleaning solutions for residential, commercial, and industrial settings. Throughout my career, I have honed my skills in a wide range of cleaning techniques and methodologies, allowing me to tackle even the most challenging cleaning tasks with efficiency and precision. Whether it's deep cleaning, sanitation, Waste & Property Services, Logistics, Drycleaning, Laundry and Janitorial Services.

EXPERTISE

Fabric Knowledge Dry Cleaning Techniques Laundry Procedures Stain Removal Pressing and finishing Quality Control Customer Service Equipment Operation Inventory Management Risk Management Environmental Compliance Conflict Resolution Time Management Attention to Detail Teamwork

WORK EXPERIENCE

CONSTRUCTION SITE/QUALITY CONTROL SUPERVISOR

KMony Construction Company Dec 2020 - Date Lagos, Nigeria

Develop and implement quality assurance programs and procedures to ensure consistency, reliability, and compliance with industry standards and customer requirements.

Conduct regular inspections of cleaned garments, linens, and facilities to assess cleanliness, appearance, and adherence to quality standards, identifying any defects or deviations from specifications.

Evaluate the quality of cleaning products, chemicals, and equipment sourced from suppliers, and collaborate with procurement teams to select vendors that meet quality standards and specifications.

Monitor compliance with regulatory requirements, industry standards, and customer specifications related to cleanliness, sanitation, and garment care, and prepare for internal and external audits as needed.

Identify potential risks to quality control processes, such as equipment malfunctions, human errors, or supply chain disruptions, and implement risk mitigation strategies to minimize impact on service quality.

Ensure that quality control measures are aligned with customer expectations and satisfaction levels, striving to exceed customer quality standards and maintain long-term relationships.

Business Development Manager

TREZWORLD ENVIRONMENTAL SERVICES Dec 2017 - Dec 2020 Lagos, Nigeria

Growing commercial business in the cleaning, waste, construction, and environmental service development sectors.

Identify and pursue new business opportunities by prospecting, networking, and building relationships with prospective clients, including residential, commercial, and institutional customers while reviewing and modifying business strategies as required to respond to changing strategic priorities and market requirements.

Cultivate strong, long-term relationships with existing clients by providing exceptional service, addressing inquiries, and proactively identifying opportunities to add value to their businesses.

Provide leadership, guidance, and support to business development and sales teams, fostering a collaborative and results-driven culture to achieve departmental and organizational goals.

Negotiate contract terms and agreements with clients, ensuring alignment with company policies, pricing structures, and service level agreements (SLAs) to achieve mutually beneficial outcomes.

LAUNDERER/CLOTHING PRESSER

TREZWORLD ENVIRONMENTAL SERVICES Sept 2015 – Nov 2017 Lagos, Nigeria

Sort incoming garments and linens according to fabric type, color, and care instructions to ensure proper handling and processing.

Inspect garments for stains and apply appropriate stain removal techniques and products to effectively remove stains without damaging fabric integrity.

Operate industrial washing machines to clean and launder garments and linens, selecting appropriate wash cycles, water temperatures, and detergents based on fabric type and soil level.

Transfer laundered items to dryer machines, monitor drying cycles, and fold or hang garments neatly after drying to maintain their appearance and prevent wrinkles.

Press and finish garments using steam irons, garment presses, or steamers to remove wrinkles, creases, and folds and restore garments to a crisp and professional appearance.

JANITOR

TREZWORLD ENVIRONMENTAL SERVICES Jan 2012 – Sept 2015 Lagos, Nigeria

Sweep, mop, and scrub floors using floor cleaning machines or manual tools to remove dirt, stains, and debris, and apply floor wax or sealant as needed to protect and enhance floor surfaces.

Monitor inventory levels of cleaning supplies, toiletries, and other consumable items, and notify supervisors when supplies need to be replenished to ensure uninterrupted cleaning operations.

Perform routine maintenance tasks on cleaning equipment such as vacuum cleaners, floor scrubbers, and pressure washers, ensuring equipment is clean, functional, and safe to use.

Maintain a safe and secure work environment by following established safety protocols, using personal protective equipment (PPE) as required, and reporting any safety hazards or security concerns to supervisors.

Respond promptly to emergency situations such as spills, leaks, or accidents, following emergency procedures and protocols to minimize risks and ensure the safety of occupants and property.

Adhere to company policies, procedures, and quality standards related to cleaning, sanitation, and customer service, ensuring compliance with regulatory requirements and industry best practices.

EDUCATION & Certifications

Bachelor of Science in Computer Science

TREZWORLD ENVIRONMENTAL SERVICES RC..3044325

Contact this candidate