Legal Assistant Customer Service
Resume:
Samantha Sketch
Contact
Wilder, Kentucky
*******@*******.***
Profile
Legal and customer service professional with strong background in legal administration, paralegal support, and client relations. Experienced in several legal software programs and computer applications, including Microsoft Office, while being highly focused and detail-oriented in a fast-paced environment
Areas of Law
estate planning, probate, personal injury, medical malpractice, real estate, insurance defense, construction (public sector)
Additional
Currently pursuing voluntary Ohio State Bar Paralegal Certificate and NALA Paralegal Association CP
Experience
2023
Legal Assistant * Bricker Graydon LLP
- Docket all litigation appointments, deadlines, and conferences
- Manage time entry and prebills for three high producing attorneys within time allocated for invoicing
- Plan and coordinate with public sector clients on inspections, expert opinions, and other necessary support needed to keep dialog open and moving throughout litigation process
- Communicate and prioritize with the Ohio Department of Insurance for regulated industries attorney assistance
2020-2023
Legal Assistant * Buechner Haffer Meyers & Koenig Co. LPA
- Serve as direct assistant to co-founder of law firm with all duties required to operate on a high level consistently
- Provide legal support for co-founder and associate attorneys with estate planning and probate matters as well as calendaring and scheduling imperative meetings and deadlines
- Maintain ongoing case management to ensure high volume workload is conducted with best quality
- Utilize analytical time management skills to adapt to ever changing priorities
- Pleading and correspondence drafting for attorney review with attention to detail and precision
- Handle firm wide life insurance policies of clients with recordkeeping of premiums owed and making payments
2016-2020
Paralegal * Shapiro, Van Ess, Phillips & Barragate LLP/Reisenfeld
- Draft post-sale pleadings and deeds in accordance with legal foreclosure procedures
- Request costs from Clerk and Treasurer to accurately distribute sale funds
- Enact self-auditing techniques and schedules to obtain ongoing file organization
- Update and communicate with clients and attorneys frequently on each case
- Consistently meet deadlines while maintaining high quality work and production
2011-2016
Cosmetologist * S. Sketch @ Evolutions Image and Wellness Salon
- Meet all requirements to obtain occupational license to own and operate own business
- Provide superior customer service to clients
- Develop marketing strategies; selling services, and products that best benefit the client
- Perform all bookkeeping and accounting functions of the business
- Maintain all equipment, scheduling services, and ordering product
- Keep an extensive record system to manage customer accounts
2011
Legal Assistant * Eric C. Deters & Associates
- Meet and interview clients to complete discovery for opposing counsel
- Maintain firm owner/attorney’s calendar for imperative appointments and obligations
- Organize and track client billing hours
- Provide direct assistance with all correspondence via mail and email for firm owner/attorney
- Actively contribute with the essential research necessary in building cases
- General support for miscellaneous tasks that may surface
2009-2011
Post-Closing Coordinator * Kentucky Land Title Agency
- Advise clients with questions regarding loan closings
- Meet and exceed hourly, daily and monthly deadlines
- Examine closed loans to ensure all documents were properly executed at closing
- Ship signed documents to lenders
- Forward mortgages and deeds for recording
- Clear all post-closing conditions that may arise after disbursement
Education
2004
Associates in Applied Science * Gateway Community and Technical College
Contact this candidate