Customer Service Quality Control
Resume:
Address:
Harare, Zimbabwe
Phone:
***************@*****.***
Email Address:
SKILLS
Inventory Management
Order Processing
Quality Control
Inventory Management
Order Processing
Quality Control
Forklift Operation
Time Management
Physical Stamina
Attention to Detail
Team Collaboration
Customer Service Excellence
Problem-solving
Adaptability
Forklift Operation
Time Management
Physical Stamina
Attention to Detail
Team Collaboration
Customer Service Excellence
Problem-solving
Adaptability
CONTACT INFO
EDUCATION
National Diploma in Tourism and
Hospitality Management
Mutare Polytechnic, 2023
National Certificate in Tourism and
Hospitality Management
Mutare Polytechnic, 2019
Ordinary Level
Nyatsime College, 2017
REFERENCES
Available upon request
PROFESSIONAL SUMMARY
Dynamic and detail-oriented professional with a background in Tourism and Hospitality, now seeking to leverage my organizational and operational skills in a warehouse role in Canada. Known for exceptional physical stamina, strong work ethic, and a commitment to maintaining high standards of service. Adept at handling inventory, managing orders, and ensuring smooth operational flow in fast-paced environments.
CLINICAL EXPERIENCE
Gava's Restaurant, Harare, Zimbabwe
Waitress November 2023 – Present
Delivered exceptional customer service, ensuring a positive experience for all guests.
Efficiently managed orders and ensured timely delivery of food and beverages.
Assisted with menu recommendations, contributing to enhanced customer satisfaction.
Maintained a clean and organized work environment. Upsold additional products to guests, increasing overall sales. Little Mereki Restaurant, Harare, Zimbabwe
Waitress May 2023 – October 2023
Warmly greeted and escorted customers, enhancing their dining experience.
Managed table settings and maintained cleanliness, adhering to health regulations.
Communicated orders to kitchen staff, ensuring accurate and timely preparation.
Provided detailed information about dishes, promoting daily specials. Philjen Country Lodges, Harare, Zimbabwe
Intern February 2022 – April 202
Assisted in the preparation of food and maintained high-quality standards. Conducted stock takes, ensuring accurate inventory records. Supported housekeeping and front office operations, ensuring a pleasant guest experience.
Managed laundry operations, ensuring cleanliness and availability of linens.
Wise Owl Hotel, Mutare, Zimbabwe
Intern june 2021 – January 2022
Assisted in food preparation and delivery, maintaining quality and efficiency.
Provided exceptional service during events, contributing to positive guest experiences.
Conducted inventory checks for food and beverages. Supported housekeeping and front office operations, ensuring guest satisfaction.
PAULINE RUTENDO FOROMA
Contact this candidate