Customer Service Representative

SG

SALEM GETACHEW

*************.****@*****.*** 720-***-**** Aurora Co

Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

University of Denver

Bachelor of Science in Computer Science

Expected in 06/2026

C

C++

Java

Problem solving

Teamwork

Project management

Git

Figma

Visual Studio

MySQL Workbench

Javascript

Baskin Robbins Aurora, Co

Assistant Manager

01/2020 - 01/2022

Managed daily operations, including staff scheduling, inventory control, and customer service

Trained and supervised team members, enhancing efficiency and productivity

Ensured compliance with health and safety regulations, contributing to a positive customer experience

Facilitated communication between store management and staff, promoting a collaborative work environment

Physics Department, University of Denver

Denver, CO

Research Assistant

Participated in a research project, contributing to data collection and analysis.

Ritchie School of Engineering and

Computer Science, University of Denver

Office Assistant

Assisted with daily operations around the office, providing administrative support

Summary

Education

Key Skills

Work Experience

Leadership Experience

African Students Union, University of Denver, Vice President, Collaborate with the executive team to organize events and programs that promote cultural awareness and student engagement. English:

Professional

Amharic:

Professional

Languages

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