Principal Engineer User Experience
Resume:
Michelle Devereaux
Principal Engineer Technology and Innovation
*********.***@*****.***
http://linkedin.com/in/michelledevereaux13
Lake Stevens WA 98258
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PROFESSIONAL SUMMARY
Results-driven Principal Engineer with over 20 years of experience in technology and innovation at T-Mobile, specializing in product management and strategic initiatives. Proven ability to lead cross-functional teams, drive product development, and enhance user experience through innovative solutions. Adept at managing product lifecycles from concept to launch, with a strong focus on customer needs and market trends. Seeking to leverage extensive technical expertise and leadership skills in a product management role.
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SKILLS
- Product Development and Lifecycle Management
- Market Research and Analysis
- Cross-Functional Team Leadership
- Customer-Centric Design and User Experience
- Agile Methodologies and Project Management
- Communication and Stakeholder Engagement
- Technical Troubleshooting and Support
- Strategic Planning and Execution
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PROFESSIONAL EXPERIENCE
T-Mobile, Bellevue, WA
Principal Engineer Technology and Innovation
August 2014 – February 2022
- Spearheaded the design and implementation of the Technology Innovation Experience Center, showcasing cutting-edge products and solutions in AI, VR, 5G, Gaming, and IoT, enhancing customer engagement and product visibility.
- Collaborated with cross-functional teams to develop and launch technology initiatives that improved user experience and drove product adoption.
- Managed product budgets and resource allocation, ensuring alignment with strategic goals and customer needs.
Principal Engineer System, Design and Strategy
April 2010 – August 2014
- Led system design and strategy initiatives, focusing on product performance and user satisfaction, ensuring that all products met industry standards and customer specifications.
- Developed comprehensive design verification plans and user flows to document product features and interactions, facilitating clear communication with stakeholders. Senior System Design and Strategy Engineer
July 2008 – August 2010
- Contributed to the development of strategic product initiatives that enhanced system performance and user experience, directly impacting customer satisfaction. Senior Engineer Operations
December 2005 – July 2008
- Ensured operational excellence of critical systems, contributing to the successful launch and maintenance of products that met customer expectations. Messaging Systems Engineer
December 2001 – December 2005
- Managed messaging systems to ensure reliable communication across the network, playing a key role in product functionality and customer experience. Application Administrator SMSC
October 2000 – December 2001
- Administered the Short Message Service Center (SMSC) application, ensuring optimal performance and seamless operations for messaging products. Voicestream Wireless, Albuquerque, NM
Senior Technical Customer Support Representative
December 1998 – October 2000
- Acted as the frontline for customer inquiries, specializing in troubleshooting and providing feedback for product improvements, achieving a 100% resolution rate on the first call.
- Recognized for exceptional service, leading to the development of training modules for new representatives, enhancing overall product knowledge and customer support capabilities.
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EDUCATION
Bachelor of Engineering (B.E.)
Thomas Edison
January 2011 – December 2013
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