Customer Service Outside Sales

Kenneth O’Connor

Phelps, NY 315-***-****

SUMMARY OF QUALIFICATIONS

** ***** ** *********** *********** management experience, including logistics tracking, customer service, equipment management, sales management, and maintenance.

Proven ability to lead large teams, implement process improvements, and achieve significant sales growth and operational efficiency.

Skilled in inventory management, project execution, customer service, and fostering inclusive workplaces.

PROFESSIONAL EXPERIENCE

VETERANS CANTEEN SERVICE, STATION #532 Canandaigua, NY

VCS Canteen Chief (12/2023-1/2025)

Develops and maintains effective audit methodology that meets external requirements and internal organizational needs Managed canteen operations, including food service, retail store management, and vending services, ensuring compliance with VCS policies and procedures.

Supervised and trained staff to provide exceptional customer service to veterans and their families.

Monitored sales figures, inventory levels, and profitability to drive financial performance and operational efficiency.

Coordinated product inventory to meet the needs and preferences of veterans while maintaining cost control measures.

Ensured high standards of customer service and addressed customer concerns promptly, fostering a veteran-focused service environment.

WALMART Newark, NY

Retail Operations Supervisor Coach 2 (2/2020 – 12/2023)

Lead and develop a team of associates to ensure efficient stocking, inventory management, and product availability for customers while ensuring the store's operational readiness to meet business demands.

Drive compliance with company policies and operational procedures to maintain safety, quality, and productivity standards.

Monitor performance metrics, including sales, inventory levels, and associate productivity, to identify areas for improvement and implement necessary enhancements.

Partner with cross-functional teams to execute company initiatives, implement process improvements, and achieve strategic goals.

WURTH USA Rochester, NY

Territory Sales Manager (8/2018 – 2/2020)

Managed 120 accounts, ensuring timely service and achieving 123% sales growth through company promotions and the addition of 15 new/reactivated accounts.

Proactively opened and reactivated accounts, driving market penetration and customer satisfaction.

TOPS MARKETS Auburn, NY

Operations Manager (3/2005 – 8/2018)

Directed grocery, HBC/GM, and dairy/frozen operations, serving as acting store manager when required.

Achieved a 98% score on internal audits and maintained a 94% combined score over the last four years.

OTHER MANAGEMENT ROLES

Assistant Manager, Delta Sonic, Penfield, New York (10/2002 – 3/2025)

VCA Canteen Chief, Veterans Canteen Service, V.A. Medical Center, Rhode Island (09/2001-10/2002)

Manager, HMS Host, Seneca Travel Plaza, Victor, New York (09/2000-09/2001)

EDUCATION

Embry-Riddle Aeronautical University, RAF Lakenheath England

Coursework in Business Administration

Southeastern Academy, Kissimmee, Florida

Diploma in Travel & Tourism, 1985

KEY SKILLS

Leadership, Management (Team, Inventory, Operations), Customer service excellence, Compliance with safety and operational standards, Sales strategy and account growth, Microsoft Suite proficiency (Word, Excel, Access, PowerPoint, Outlook).

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