Customer Service Cdl A
Resume:
PROFESSIONAL SUMMARY
Experienced CDL A OTR Truck Driver with a strong track record of safe
and efficient transportation. Skilled in navigating congested city streets and highways, resolving customer service issues, and adhering to FMCSA regulations. Demonstrated expertise in efficient route planning and efficient loading and unloading. Possesses excellent communication skills and a commitment to providing exceptional customer service.
SKILLS
• Driving • Delivery Driver Experience
• Load & Unload • Box Truck
• Customer Service • Warehouse Experience
• Cleaning Experience • Commercial Driving
• Hospitality • Safe driving practices
• Vehicle inspection proficiency Accident prevention strategies
•
• Fuel-efficient driving • GPS navigation systems
• Logbook maintenance • Stress management
Efficient loading and
unloading
• • Route planning expertise
CONTACT
*****.********@*****.***
Shenandoah, TX 77385
CDL A
EXPERIENCE
CDL A OTR Truck Driver
SEP 2024 - PRESENT Serwat Transportation LLC, Dallas, Texas
• Successfully navigated large commercial vehicles in congested city streets and highways.
• Developed strong communication skills with customers, dispatchers, and other drivers.
• Resolved customer service issues in a timely manner while on route.
• Established a reliable network of contacts within the trucking industry.
• Demonstrated safe driving practices to ensure the integrity of freight shipments.
• Adapted quickly to changing traffic patterns and road conditions.
• Ensured compliance with FMCSA regulations during long distance trips. FNU LUCKY
CDL A OTR Driver
FEB 2024 - JUL 2024 Flyhi Transportation LLC, Houston, Texas
• Monitored vehicle performance, informing management of any problems or repairs needed.
• Efficiently loaded and unloaded cargo while adhering to safety standards.
• Possessed knowledge of hazardous material transportation rules and regulations.
• Managed time wisely by planning efficient routes for multiple stops.
• Performed pre-trip inspections on trucks to detect any mechanical issues before taking off.
• Maintained detailed records of delivery times, distances traveled, and fuel consumption.
• Adhered to all applicable laws and regulations governing the operation of commercial vehicles.
• Utilized GPS navigation systems to accurately plan routes for deliveries.
• Communicated regularly with dispatch regarding arrival and departure times.
• Transported goods safely over long distances in varying weather conditions.
• Maintained cleanliness of cab interior and exterior at all times.
• Demonstrated safe driving and maintained impeccable driving record.
• Followed road safety regulations and traffic laws to prevent accidents and vehicle damage.
• Inspected vehicles before trips to locate and eliminate potential mechanical problems.
• Delivered various types of freight to customers in a timely and safe manner.
• Planned and followed an efficient route to maximize time and fuel efficiency.
• Completed deliveries before assigned deadlines to increase customer satisfaction.
• Communicated with customers regarding delivery schedules and unexpected delays.
• Complied with all applicable Department of Transportation regulations to reduce risks.
• Reported vehicle problems and needed repairs to management.
• Collected signatures from customers to confirm order completion and accuracy.
• Developed an extensive knowledge of local roadways and traffic patterns for enhanced navigation.
• Maintained accurate records of delivery confirmations and invoices.
• Secured packages in trucks using padding and ratchet straps.
• Utilized GPS systems to plan delivery routes and avoid congested areas.
• Checked order contents and quantities to prevent delivery mistakes and increase service accuracy.
• Reviewed route locations and driving times to locate convenient gas stations and rest stops.
• Logged vehicle mileage and fuel costs and submitted reports to supervisors.
• Adapted quickly to changes in work schedules or assignments due to unexpected circumstances.
• Utilized experience in troubleshooting minor repairs such as changing light bulbs and fuses. Successfully completed training courses in defensive driving techniques, road safety practices, hazardous materials transport regulations, and cargo securement methods.
•
• Provided exceptional customer service by delivering shipments on time with minimal damage or loss.
• Efficiently coordinated with shippers and receivers regarding appointment times and arrival status updates. Regularly communicated with dispatchers regarding delivery times and any potential delays due to traffic congestion or inclement weather conditions.
•
• Worked collaboratively with co-drivers during team runs to maximize efficiency on long haul trips.
• Inspected loaded trailer for proper balance of weight distribution prior to departure from terminal. Truck Driver Class A CDL
OCT 2023 - JAN 2024 Yash Cargo Services LLC, Houston, TX Warehouse Worker
OCT 2022 - MAR 2023 Target, Houston, TX
Travel Agent/Customer Service
JUN 2014 - DEC 2019 Tayyab Travels, Rawalpindi, US Conducted regular post-trip inspections of the truck's exterior components such as tires, lights, brakes and other equipment for proper working order.
•
• Navigated unfamiliar routes using GPS technology while adhering to all applicable traffic laws and speed limits. Consistently maintained logs that accurately reflected hours worked and miles traveled for DOT compliance purposes.
•
Managed loading and unloading operations including securing cargo according to DOT regulations utilizing straps, chains, load bars, blocks.
•
• Performed pre-trip inspections of trucks and trailers to ensure safe operation and to detect mechanical problems.
• Responded promptly and professionally to emergency situations requiring quick decision making skills.
• Demonstrated proficiency in operating Class A vehicles to transport freight safely and efficiently over long distances.
• Adjusted routes based on changing conditions to minimize fuel consumption and carbon emissions.
• Reported vehicle damage, accidents, and traffic violations to dispatchers.
• Interpreted maps to determine vehicle routes.
• Obtained receipts and signatures for delivered goods and collected payment for services.
• Inspected vehicle after each trip for damage or necessary repairs before returning it back into service.
• Demonstrated superior knowledge of local roads, highways, and other roadways used for travel.
• Exhibited strong organizational skills by managing time efficiently and effectively completing routes on schedule.
• Displayed outstanding problem-solving abilities when dealing with difficult or challenging situations on the road.
• Consistently monitored traffic conditions along route to determine best course of action for safe transport of goods.
• Developed excellent communication skills by interacting professionally with dispatchers, customers, vendors.
• Assisted in loading and unloading cargo using appropriate equipment such as straps and pallet jacks.
• Showed exceptional customer service skills by providing courteous assistance to customers during deliveries.
• Maintained a clean driving record with no violations or accidents in over 10 years of experience as a truck driver.
• Performed daily pre-trip inspections of all assigned vehicles prior to departure from loading dock.
• Utilized advanced navigation techniques such as GPS systems to ensure timely arrival at destinations.
• Successfully operated Class A trucks for over 5 years, with experience in flatbeds and dry vans.
• Handled incoming and outgoing orders
• Loaded/unloaded trucks and boxes
• Marked and packaged items
• Carried out transactions with drivers
• Operated pallet jacks and racking systems
• Keep a clean and safe working environment and optimize space utilization Under the direction of the Manager, Store Parts, participates in 'truck-day' operations, cycle counts, audits, and organization of the back room
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• Packed orders in accordance with customer specifications.
• Plan and sell transportations, accommodations, insurance and other travel services Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
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Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
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• Book transportation, make hotel reservations and collect payment/fees
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into our software and maintain client files
• Network with tour operators
• Maintain statistical and financial records
• Meet profit and sales targets
EDUCATION
CDL Trucking
JUN 2021 A-1 Trucking School, Fresno, California College Degree in FSC
APR 2006 Punjab College Of Commerce, Rawalpindi, US High school diploma in Health Science
APR 2003 St Johns High School, Rawalpindi, US
CERTIFICATIONS
• CDL A, 06/01/23, 03/01/29
LANGUAGES
Hindi
Fluent
• Urdu
Fluent
•
Punjabi
Fluent
•
ASSESSMENTS
Work motivation, Proficient, 02/01/21
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