Collection Representative Store Manager
Resume:
LISA CALDWELL
Columbia, SC *****
***************@*****.***
Skilled Senior Collection Representative with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement. Work Experience
Senior Collection Representative
Iqor Holdings US-Charlotte, NC
March 2023 to Present
• Taking payments from customers doing payment plan for default payment arrangements turning service on and off for customers
• Identified trends in delinquent accounts to anticipate potential issues and proactively address them before they escalated into larger problems.
• Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
Store Manager
Americash Loans-Rock Hill, SC
June 2022 to January 2023
• Managed daily store operations, including opening and closing procedures, to ensure smooth functioning and adherence to company guidelines
• Processed and approved loan applications, providing comprehensive financial advice to customers, thereby enhancing customer satisfaction and loyalty
• Supervised team schedules, maintained daily financial records, and executed regular deposits, ensuring accuracy and compliance.
Store Manager
Title Max, Rock Hill-Rock Hill, SC
December 2021 to June 2022
• Managed daily operational aspects, including store opening and closing procedures, ensuring optimal customer service and business efficiency
• Handled loan processing and executed collections for both imminent and overdue accounts, maintaining robust customer relationships and financial integrity.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Stock Puller
NAPA Distribution-Charlotte, NC
January 2018 to April 2021
• Managed product replenishment efficiently, ensuring smooth processing of various types of orders including Stock, Emergency, and Overnight
• Expertly utilized RF scanner for order processing, contributing to improved operational efficiency.
• Served as a reliable resource for team members, always willing to offer assistance or share knowledge when needed.
• Maximized warehouse space utilization by strategically placing items according to size, weight, or frequency of use during the pulling process.
• Adapted quickly to changing priorities, adjusting tasks accordingly while maintaining focus on overall objectives.
• Reduced order processing time with quick and efficient pulling of items from storage locations.
• Effectively utilized warehouse management software and systems for accurate tracking of inventory, orders, and other relevant data.
• Maintained open communication with supervisors, providing updates on progress and addressing any concerns promptly.
Warehouse Associate
Internet Service Corporation-Charlotte, NC
January 2016 to March 2018
• Successfully assembled product kits in line with diverse store requirements, ensuring accuracy and consistency
• Diligently adhered to Standard Operating Procedures (SOPs) in the shipping process, guaranteeing timely and accurate order fulfillment.
House Manager
York County Board-York, SC
April 2015 to March 2018
• Of Disabilities and Special Needs, Managed daily operations of a community training home, ensuring efficient execution of all tasks
• Conducted regular audit checks and maintained comprehensive daily and monthly documentation to ensure adherence to program standards.
Assembly Operator
BRITAX CHILD SAFETY-Charlotte, NC
August 2007 to August 2015
• Successfully accomplished assembly of child safety seats adhering to stringent state regulations, ensuring utmost safety and quality
• Effectively managed inventory control and quality assurance processes, enhancing overall operational efficiency.
Assembly Operator
CORESTAFF SERVICES-Rock Hill, SC
May 2007 to May 2007
Oven Operator Machinist
CELGARD-Charlotte, NC
January 2006 to February 2007
• Successfully manufactured polypore utilized in various battery types, significantly enhancing their heat resistance capabilities
• Transitioned from a temporary role to a full-time position, reflecting recognized performance and commitment.
Mechanical Assembly
January 2005 to December 2006
• Successfully performed, tasks in two distinct industrial environments, demonstrating adaptability and technical proficiency
• Operated heavy machinery as an Oven Operator in a high-demand setting, maintaining stringent safety standards and ensuring consistent product quality. Education
High School Diploma
York Comprehensive High School - York, SC
June 1987 to June 1987
Skills
• Call center experience
• Accurate payment posting
• Cash application
• Active Listening
• Decision-Making
• Critical Thinking
• Organization and Time Management
• Flexible and Adaptable
• Good Telephone Etiquette
• Interpersonal Communication
• Attention to Detail
• [Type] Software Proficiency
• Excellent Communication
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