Support Specialist Technical

PHILIP ADEWUSI OLUWAFEMI

Senior Technical Support Specialist

Plot 3, Abimbola Onayemi Street, Eleshin Bustop, Ikorodu,

Lagos, Nigeria, 104101

Tel: +234********** Email: *************@*****.***

Nationality: Nigerian Gender: Male

https://www.linkedin.com/in/philip-adewusi-5b3b0310b/

PROFESSIONAL SUMMARY

Result driven Senior Technical Support Specialist with over 7 years of experience providing exceptional technical and administrative support, troubleshooting, and customer service across a range of IT systems and experienced in diverse field of endeavors. Adept in utilizing a broad array of technical skills including Microsoft Office Suite, mobile phone technician, computer software installation, configuration, and uninstallation, alongside proficiency in digital content creation, video production, and editing. Known for strong analytical and research capabilities, combined with a keen ability to adapt to new technologies to solve complex technical issues. Highly proficient in using both computer systems and the internet to resolve problems, enhance productivity, and streamline operations. Actively seeking a fast paced, interactive and challenging role in an international environment where I can leverage my technical expertise, exceptional customer service, problem-solving abilities, and passion for innovation to contribute to the success of a dynamic team and organization.

WORK EXPERIENCES:

Senior Technical Support Specialist – 1 FEB 2018 -- PRESENT

DE-FEMROYAL GLOBAL SERVICES, LAGOS, NIGERIA.

Administration of technical and Consultation Services

Liaising with customers

Consumer electronics sales

Mentoring a junior technical team

Digital Creator/Trainer –- 9 JAN 2017 – 20 DEC 2017

JIMIWEST MEDIA INSTITUTE, LAGOS, NIGERIA

Digital Content Sourcing

Relations with co-creators

Location management

Training and Development

Class Teacher –- 1 SEP 2015 – 18 DEC 2016

HADEX GROUP OF SCHOOLS, IKORODU, LAGOS

Academic Instruction

Mentoring and Guidance

Classroom Management

Tracking and Assessing Progress

Communication with Parents

Bartender -- 10 JAN 2015 – 21 AUG 2015

BE-HAPPY PALACE HOTEL

Interacting with guest and Customers who needs a drink or beverage at the bar section.

Taking Inventory and Restocking

Ensuring Safety and Maintenance

Team Collaboration

Report to the Supervisor at the end of each business day

SKILLSET:

Job Related Skills: Microsoft Office Suits, Digital Content Creation, Proficiency in using computer and internet, Mobile phone technician, Installing/Configuring/Uninstalling computer software, Research and analytical skills.

Extra-Moral Skills: Interpersonal Relationship Skill, Excellent communication skill, Good Team Player, Attention to details, Multitasking ability, Adaptability, Leadership skill, Open to Learning, Organizational & planning, loyalty, integrity and Efficient Time management.

EDUCATION AND TRAINING:

CERTIFICATE OF TRAINING IN VIDEO EDITING – 9 JAN 2017 – 20 DEC 2017

Jimi west Media Institute,

Lagos State, Nigeria.

HIGHER NATIONAL DIPLOMA (H.N.D) In Computer Science – 5 AUG 2011 – 1 DEC 2014 The Polytechnic, Ibadan,

Oyo State, Nigeria.

ORDINARY NATIONAL DIPLOMA (OND) In Computer Science

Lagos State University of Science and Technology -- 8 APR 2007 – 20 JUL 2009

Lagos state, Nigeria

CERTIFICATE OF TRAINING IN MOBILEPHONE REPAIR TECHNOLOGY

Martins Tech. Care -- 2 JUL 2004 – 18 DEC 2006

Computer Village, Ikeja, Lagos Nigeria

LANGUAGE PROFICIENCY:

Mother Tongue: English Language (Excellent written and Oral)

Other Language: French Language (Beginner)

Finnish Language (Beginner)

HOBBIES:

Reading,

Meditating

Exploring

Meeting New People

Innovating

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