Software QA Tester

Amber Zach Software QA Engineer

San Antonio, TX *8260 ● 210-***-**** ● **********@*****.*** ● Linkedin Summary

Dedicated and detail-oriented QA Engineer with a background in customer service, leveraging experience in resolving complex customer issues, analyzing data patterns, and ensuring accurate documentation to uphold the highest standards of software quality. Competent in all types of testing including functional, UI, smoke and regression testing. Understanding of SDLC testing methodologies, processes, and documentation. Strong communication skills to interact with project team members, clients, and stakeholders as well as collaborate with the development team.

Skills

Platforms: Windows, Android

Browsers: Chrome, Firefox, Edge, Opera

Testing tools: Android Studio, ADB, Chrome DevTools, Selenium, BrowserStack, JMeter Programming: PyCharm, Python

Management: Jira, TestRail, Kiwi

Methodologies: Agile, SCRUM, Waterfall, Kanban

Database: SQL Server

API Testing: Postman, Charles Proxy

Testing types: Regression testing, Smoke testing, UI testing, Functional testing, Sanity testing, Performance testing, Localization testing, Pairwise testing, End-to-End testing Experience

SOFTWARE QA ENGINEER INTERN November 2024 - Present Screenia, Remote

• Participating in the creation and improvement of testing processes and standards, contributing to the overall enhancement of the QA workflow

• Performing browser compatibility testing on Chrome, Firefox, Edge

• Effectively utilizing TestRail to create, maintain, and execute test cases

• Performing functional, UI, and usability testing to ensure application stability

• Identifying issues during test execution, performing troubleshooting, and reporting bugs in Jira

• Collaborating with the team during sprint planning, daily scrums, and retrospectives to ensure thorough testing coverage and alignment with sprint goals

Career Break, Independent Educator 2020-2024

• Took a temporary career pause to support my daughter’s education during the COVID-19 pandemic CUSTOMER SERVICE AGENT June 2019 – October 2020

Alorica, San Antonio, TX

• Conducting comprehensive training sessions for military doctors and nurses to ensure proficient use of the new

• Resolved over 95% of customer issues on the first interaction by analyzing data and identifying patterns, consistently achieving an NPS score of 98

• Investigated and addressed account discrepancies for 50+ clients weekly, ensuring 100% accuracy in records and transactions

• Conducted clear explanations of technical financial details, reducing follow-up inquiries by 30%

• Seamlessly transitioned to a remote work environment, maintaining top performance metrics and receiving two awards for outstanding customer service Education

The Complete Quality Assurance Course, Careerist.com High School Diploma, Madison High School, San Antonio, TX

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