Machine Learning Care Management

SMITA KUDAISYA

New York, NY *****@*******.*** 718-***-**** https://www.linkedin.com/in/smitakudaisya/ EDUCATION

FORDHAM UNIVERSITY, GABELLI SCHOOL OF BUSINESS New York, NY MS, Business Analytics August 2024 - present

Relevant Coursework: Database Management, Machine Learning, Python, Web Analytics, Data Visualization, Cloud Computing, Natural Language Processing, Business Tech & Analytics AMITY UNIVERSITY, AMITY BUSINESS SCHOOL Noida, IN

MBA, Finance & International Business May 2007

UNIVERSITY OF DELHI New Delhi, IN

BA, Finance May 2005

EXPERIENCE

INSTITUTE FOR FAMILY HEALTH New York, NY

Healthcare Strategy Coordinator Dec 2021 – Aug 2024

• Analyzed data to evaluate programs and support quality improvement initiatives such as patient-focused, data-informed decisions utilizing EPIC database; leveraged analytics to enhance delivery services of critical health screenings by Providers.

• Led meetings for team of 50+ to share data insights and align goals while fostering a culture of evidence-based decision-making.

• Supervised Care Management teams and coordinated care management referrals; utilized health informatics systems to analyze and align patient needs with programs and to optimize workflows.

• Adhered to all Federal, State and City regulations required by external industry audit teams. HUMAN RIGHTS LAW NETWORK Delhi, IN & New York, NY

Policy Researcher, remote Jul 2018 – Aug 2024

• Drafted policy briefs and actionable recommendations emphasizing health and economic perspectives for the Supreme Court of India, Government of India, and National and State Women’s Commissions.

• Represented women’s rights issues in primetime debates, press conferences, and print media, driving awareness and policy action.

• Led rescue operations and developed safety plans for survivors and partnered with activists and organizations in the United Kingdom, Australia, and the United States to secure transnational recognition of criminal offenses. DELOITTE Gurgaon, IN

Manager Jan 2012 - July 2017

• Provided strategic advisory to Fortune 500 clients in Oil & Gas, Automotive, Defense, Pharmaceuticals, and Information Technology.

• Leveraged data-driven insights to deliver cross-border tax structuring, due diligence, and tax strategy recommendations, utilizing quantitative analysis to optimize tax management and mitigate risks; represented clients for government tax courts.

• Led a team of 10+ Associates, overseeing performance management, recruitment, and professional development. PwC Gurgaon, IN

Associate Sept 2007 - Apr 2011

• Consulted with clients to gather critical data for regulatory compliance.

• Performed detailed benchmarking research and in-depth industry analyses to support and align findings with regulatory requirements.

• Represented clients before tax authorities during assessments, appeals, and dispute resolution proceedings. PROJECTS

MACHINE LEARNING

• Analyzed factors influencing user satisfaction with beauty and cosmetic products by leveraging predictive modeling. PYTHON

• Wrote code to track healthy programs users to build and maintain healthy routines through progress monitoring, streak tracking, and personalized habit management, fostering consistency and lasting positive change. WEB ANALYTICS

• Analyzed customer service and delivery operations for IKEA and performed sentiment analysis to identify improvement areas using reviews from TrustPilot and Reddit.

• Visualized data in Tableau and provided actionable recommendations on enhance customer satisfaction with product and delivery. ADDITIONAL

• Technical: Excel, SQL, Python, Predictive Modeling, Tableau; Salesforce; Linux

• Leadership: Founded *Together We Can*, an advocacy initiative leveraging social media to mobilize women worldwide to connect to legal and global trafficking rehabilitation resources. Subject: Application for Summer Paid Intern – Digital Strategy Dear Hiring Manager,

I am excited to apply for the Summer Paid Intern – Digital Strategy role. As a current MS in Business Analytics candidate at Fordham University’s Gabelli School of Business, I bring a unique blend of data analytics, digital strategy, and a deep understanding of human rights issues, making me a strong fit for this opportunity. With experience spanning data-driven decision-making, policy research, and advocacy, I have developed a strong ability to analyze trends and translate them into impactful strategies. As a Healthcare Strategy Coordinator at the Institute for Family Health, I used data analytics to optimize healthcare delivery, leading initiatives that improved patient outcomes. Additionally, my work as a Policy Researcher for the Human Rights Law Network allowed me to use data to advocate for marginalized communities. I have drafted policy briefs for the Supreme Court of India, the Government of India, and international organizations, driving awareness and actionable change.

My passion for data-driven storytelling extends to my recent Web Analytics project, where I analyzed IKEA’s customer service operations using sentiment analysis from TrustPilot and Reddit. By leveraging Python, SQL, and Tableau, I provided actionable recommendations to enhance customer engagement. This, combined with my experience leading advocacy initiatives like Together We Can—which connects women to legal and global trafficking rehabilitation resources—demonstrates my ability to bridge data insights with human rights advocacy. I am eager to bring my analytical mindset, digital strategy expertise, and commitment to social impact to your team. I welcome the opportunity to further discuss how my background aligns with your organization’s goals. Thank you for your time and consideration. I look forward to hearing from you.

Best regards,

Smita Kudaisya

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