Customer Service Representative
Resume:
Summary
Dedicated and knowledgeable Customer Service Representative with over 7 years of experience in finance, collections and clerical functions in an office and virtual call center settings. Highly skilled in monitoring accounts, resolving issues, collecting payments, managing paperwork and multiple databases and computer systems. Fast learner who adapts readily to new software, databases and negotiation methods. Pursuing a challenging position with an opportunity to learn, gain work experience and to utilize my skills, knowledge and experience the best possible way to enhance the company's expectations and goals. A strong desire to find a position that offers growth opportunities and the potential for career advancement within the company.
Skills
Customer service, Bilingual, Communication skills, English, Spanish, Data Entry, Filing, Finance, Call Center, Payment Processing, Collections, Computer Skills, Account Management, Cash Handling, Clerical Experience, Debits & Credits, LMS, Loan Origination, Microsoft Outlook, Negotiation, Office Experience, Remote Access Software, Scripting, Upselling, Empathetic, Active listening, Conflict Resolution
Experience
Customer Service Representative/Collections
Acima Leasing • Long Beach, CA 11/2020 - 03/2024
Contacted 100+ outbound delinquent debtors by automated dialer in an effort to collect debt Collected payment transactions electronically and negotiated payment arrangements for customers on their account
Processed extensions, changed due dates for customers and updated customers accounts Documented account information and payment arrangements on computer Answered and resolved customer questions regarding problems with their accounts Assisted customers by answering questions regarding their lease agreement, helped manage customer payment scheduling and processed payments
Sales Representative
Fast Auto and Payday Loans, Inc • Harbor City, CA 10/2018 - 06/2020 Provided excellent customer service to new and existing clients along with account maintenance Followed up on leads from customer inquiries online or through customer service Answered telephone calls to process payments, take new loan applications, and solicit current clients for new money loans
Suggested the appropriate loan solution for the customer Processed loan application, gathered financial documents, and reviewed bank statements, income verification and ID
Submitted the loan applications to credit analysts for further verification and suggestions Educated customers on terms and conditions of the loan to ensure a clear understanding Responsible for daily collection activity; contacting current delinquent clients that were 1-180 days past due on accounts
Kept and filed records accurately
Assistant Manager
Acceptance Now • Huntington Park, CA 11/2016 - 10/2018 Angelica Castellanos
***********************@*****.***
Long Beach, CA
Developed, maintained, and analyzed customer accounts, establishing solutions to get delinquency accounts current
Resolved customer complaints regarding sales and service in an empathetic manner Followed up with customer's regularly regarding services scheduled and payments due Completed call logs and reports
Educated customer's on the rent-to-own transactions, including pricing options, features and benefits Coordinated with the applicant for getting information about applications and answered questions Submitted applications to credit analysts for further verification and approval Kept and filed records accurately
Education
General Studies
California High School • Whittier, CA 06/2007
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