Customer Service Representative

***** ***** *** **, ****, *****

**************@*****.***

206-***-****

INDIA SMALLWOOD

PROFESSIONAL SUMMARY

With a strong work ethic, a proven ability to meet deadlines, and a collaborative mindset, I am confident in my ability to contribute effectively to your team. My skills align well with the requirements of the role, and I am eager to bring my dedication and enthusiasm to help achieve the company's objectives.

EMPLOYMENT HISTORY

2017 - PRESENT

Circulation Assistant, Seattle Medium News Paper, Seattle, Washington

culation assistant, sales, delivery newspaper to businesses in Seattle and Portlar Managed weekly sales and delivery operations, ensuring timely distribution t businesses.

• Passionately contributed to the growth of Seattle Medium News Paper's circulation through dedicated outreach and personalized service.

DEC 2023 - MAR 2024

Customer service representative, Good to go, Renton, wa

Took inbound phone calls where I would help fix customers accounts, take payment, create accounts

• Efficiently managed customer inquiries, improving account satisfaction.

• Handled account issues with precision, ensuring accurate billing and payment.

• Provided empathetic customer support, enhancing client retention.

• Streamlined account creation process, reducing call handling time.

• Eagerly resolved customer challenges, boosting overall service quality.

MAY 2023 - DEC 2023

Amazon fulfillment, Amazon

• Efficiently stowed items, managed workflow as water spider, monitored safety, and handled dock operations at Amazon.

• Ensured precise item placement, maintained organized workstations, and executed inbound/outbound dock tasks at Amazon.

• Optimized stowing methods, streamlined station organization, and enhanced dock efficiency at Amazon fulfillment center.

SEP 2022 - APR 2025

Amazon sortation, Amazon

Sorted packages into pallets and into carts, loaded them on trucks to be sent out

• Efficiently organized and dispatched packages, enhancing delivery speed.

• Teamed up to load trucks, bolstering team efficiency and morale.

2020 - 2022

Person in Charge, Brown Bear Carwash, Renton, Washington

• Person in charge

• Cashier

• Car wash attendant

• Convenience store cashier

• Trained new staff in customer service excellence, boosting team morale and enhancing service quality.

• Oversaw daily operations, meticulous in cash handling and inventory management, ensuring accuracy.

• Fostered a collaborative team environment, directly contributing to a positive work culture.

SKILLS

Reliable

Easy Going

Team Player

Trusted By Coworkers

Multitasker

Fast Learner

EDUCATION

2017 - 2021

High School Diploma, Lindbergh Senior High School, Renton

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