Support Engineer

Luis Caballero

Madrid, Spain *******@*****.*** +34-614****** in/luis-caballeroing

SUMMARY

Luis Caballero - Computer Engineer.

EXPERIENCE

Internship in Service Management

Dossier Daica 10/2021 - 12/2022

Maintaining optimal conditions of the operating systems of desktop computers, servers, and laptops in the area while supervising structured cabling work in the same.

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Responsible for providing specialized support in various areas: networks, databases, backup and recovery, desktop applications (Office, Nscape)..

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Active Directory Manager

Freelance/Dossier 01/2023 - 02/2024

• Creation, modification, and deletion of user accounts.

• Updating user information such as passwords, names, or emails.

• Configuration of password policies and unlocking locked accounts.

• Assignment of access permissions to resources such as shared folders or applications.

• Creation and maintenance of security and distribution groups.

• Troubleshooting issues related to system or shared resource access.

• Adding or removing devices from the domain.

• Configuration of login permissions for specific devices.

• Resolution of domain connectivity issues.

• Maintenance of records on account changes, GPOs, or AD configurations.. Social Media Manager (Discord Moderator)

Freelance 04/2020 - Present

• Moderating community Discord servers to ensure a toxicity-free environment without spam messages.

• Handling Advertising on the Server..

QA APP Testing

Dossier 12/2023 - 03/2024

In charge of ensuring the quality of mobile applications by executing functional, usability, and performance tests on Android and iOS platforms.

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• Designed and executed test cases based on project requirements, documenting results and reporting defects using tools like JIRA.

• Identification and resolution of critical errors that improved application stability by 30%.. English to Spanish translations

Freelance 2022 - Present

• Translating documents from English to Spanish completely.

• Translation of reports, manuals, contracts, or emails from English to Spanish.

• Adaptation of texts for specific audiences, considering cultural and linguistic differences.

• Solving linguistic challenges, such as ambiguous phrases or difficult technical terms to translate.. Spanish to English translations

Freelance 2023 - Present

• Translating documents from Spanish to English completely.

• Solving linguistic challenges, such as ambiguous phrases or difficult technical terms to translate.

• Translation of reports, manuals, contracts, or emails from Spanish to English.

• Adaptation of texts for specific audiences, considering cultural and linguistic differences.. Helpdesk with Network and App Monitoring via Zabbix Freelance 05/2024 - 08/2024

• Generation of basic reports: Creation of charts and dashboards to visualize the status of systems.

• Initial user and permission management: Creation of accounts with limited access for other teams.

• Monitoring of essential services: Supervision of Apache, MySQL, and other critical services on Linux and Windows servers.

• Use of predefined templates: Application of standard templates to simplify monitoring configuration..

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EDUCATION

Bachelor's Degree in Computer Engineering

Rafael Belloso Chacín University (URBE) • 01/2016 - 07/2022 CERTIFICATIONS

ChatGPT Prompt Engineer

Video course on SEO

• Video course on SEO.

Introduction to Cisco Cybersecurity

06/2024

• Introduction to Cisco Cybersecurity.

University Degree (Computer Engineer)

English Level Test

• Udemy - Ultimate AWS Certified Solutions Architect Associate SAA-C03 Halfway through the Course Currently. SKILLS

Kubernetes

HTML

Basic troubleshooting

AWS

SAP

Helpdesk

Active Directory

PowerPoint

PGP

Networks

Excel

Zendesk

Docker

English C1/C2 Professional Working Proficiency

Spanish Native or Bilingual Proficiency

Customer service

Project management

Technology service management

Community moderator on Discord

Virtual assistant

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