Customer Service Relations

LaMar Fisher

Portland, OR *****

***********@*****.***

971-***-****

Professional Summary

Dedicated patient foundation specialist with 13 years of experience in customer service and operations. Proven track record in facilitating communication between patients and healthcare providers, ensuring HIPAA compliance, and providing real-time support for customers. Skilled in customer relations, problem- solving, and leadership.

Work Experience

Medical Transportation Specialist

Quest Diagnostics-Portland, OR

August 2024 to Present

Managing safe, efficient transport of special samples from hospitals, clinics, and patient care centers to laboratories, maintaining quality and compliance throughout. Adhered to all traffic laws and regulations while operating company vehicles. Patient Foundation Specialist

Genentech-Portland, OR

August 2024 to Present

Achievements/Tasks

Thoroughly researched patient's insurance and enrollment forms to make informed approval or denial decisions, ensuring timely access to Genentech medications for eligible patients. Facilitated clear communication between patients, healthcare providers, and internal teams, ensuring full understanding of Genentech Patient Foundation guidelines and processes for medication access. Managed inbound and outbound calls with healthcare providers, patients, and internal teams, resolving inquiries on patient status and medication access. Consistently exceeding or meeting metrics while delivering timely and high-quality support.

Customer Service Resolution Specialist

Amazon.com-Portland, OR

June 2021 to August 2024

Achievements/Tasks

As a Fulfillment Center Associate, L1, Awarded leadership principles in Ownership, Customer Obsession and Bias for Action.

Promoted to Delivery Station Liaison, L2. Delivered on-site localized customer service, facilitating real- time parcel location investigation and prioritizing expedited delivery. Promoted to Customers Service Resolution Specialist, L3. Customer service expert who provides real- time, hands-on support for local Amazon customers that have experienced failed deliveries and urgently need a shipment.

Operating Engineer

IUOE Local 701-Portland, OR

June 2011 to November 2022

Dispatched out of International Union of Operating Engineers, Union Hall, Gladstone, OR. Achievements/Tasks

Exceeded customer expectations in moving personnel and materials on a man lift. Employed on multiple projects including: OHSU South Waterfront, Kaiser Permamente parking structure and Multhnomah County Courthouse, as an Operator on material hoists and forklift. OSHA 10 Certified. Current NCCCO cardholder.

Education

Graduate

AWS Cloud Specialist

February 2024 to July 2024

Skills

• AWS Cloud

• Manager

• Problem Solving

• Customer Service

• Communication

• HIPPA Compliancy

• Customer Relations

Links

linkedin.com/in/lamar-fisher

Certifications and Licenses

OSHA 10

Forklift Certification