Desktop Support Security Clearance

Samuel Jones

***********@*****.*** phone: 541-***-****

● Security+ CE, Mar 2023 - Mar 2026

● DoD Secret Security Clearance 2023-2033

Work Experience

TekSynap-DLA ESD II Contract Hill Air Force Base Oct 2023 - Feb 2025 Computer Operator/Desktop Support

Led a project to upgrade systems to Windows 11

Imaged laptop systems for DLA employees at Utah and Colorado sites Practiced Defense-in-Depth and Zero-Trust security strategies Managed Queue of Tickets

Worked on Kyrocera, Lexmark, and Zebra printers

Administered Workstations with Dameware Remote Control Software State Bank of Southern Utah Cedar City, UT Feb 2021 - Aug 2021 IT Intern

Installed Printers, Monitors and other Peripherals for Desktop Workstations Maintained system images for new bank computers

Securly disposed of old equipment

Used ZENworks for Remote Control and Administration Conducted Know-be-4 User Awareness Training

Skills

● Strong knowledge of IT Systems (Win OS, Win Server, AD, Office365, and Exchange, etc.)

● Excellent teamwork skills to show responsibility, reliability, and commitment

● Ability to adapt to changes, delays, and unexpected situations and manage competing demands

● Basic knowledge of networking technologies and secure practices

● Great attention to detail

● Flexibility to use supporting technologies, the ability to work under pressure

● Ability to administer systems for compliant security, and configure for best performance

● Deploy MDM and MAM to best manage data protection and privacy in the organization

● Use MFA to secure sensitive information and data

● Work on assigned tickets to stay compliant with organizations SLA

● Provide access control technologies for user, building, and facility security and safety

● Troubleshoot computer and mobile device issues

Contact this candidate