Customer Service Sales Associate

DERRICK BUDD

512-***-**** ************@*****.*** Pflugerville, TX 78660

SUMMARY

Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed. Offers strong insight and sincere abilities. SKILLS

Promotional support

Order Processing

Product Sales

Customer service

Inventory

Verbal/written communication

Policy and Procedure Adherence

Merchandising understanding

Exceeds sales goals

Reliable and punctual

Teamwork and Collaboration

Sales Goals Attainment

Merchandising knowledge

Financial records analysis

Complex Problem-Solving

Sales expertise

Stocking and Receiving

Client Service

EXPERIENCE

Sales Associate, The Home Depot, August 2023-Current Austin, Texas

Helped customers navigate store, complete sales, and process returns Resolved concerns using strong communication and conflict management skills combined with expert sales abilities

Created memorable customer experiences by offering personalized sales support. Conducted inventories on a regular basis to track stock levels. Restocked shelves as needed to ensure sufficient inventory levels. Helped customers find specific products, answered questions, and offered product advice. Overnight Freight Team Associate, The Home Depot, June 2022-August 2023 Bee Cave/ Austin, Texas

Monitored inventory levels and reported shortages to management Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage

Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.

HVAC Technician, Austin Heating and Air, January 2009-June 2018 Lakeway, Texas

Served customer with emergency repairs on malfunctioning HVAC systems Supported customers by listening to concerns and fully correcting problems Coordinated installations based on building layouts, materials requirements and required synchronization between other crews

Completed system structures by fabricating and installing necessary parts with effective use of hand tools and welding skills

Serviced systems by changing filters, cleaning ducts and replacing refrigerants Detected performance problems and faults by observing systems in operation Balanced systems by adjusting controls to meet manufacturer recommendations or customer desires

Followed proper procedures when completing electrical work to maintain safe operations Reached malfunctioning parts by skillfully dismantling commercial and industrial refrigeration systems

Updated systems by repairing and replacing defective equipment and components Adjusted and replaced worn and defective mechanisms and parts of [Type] refrigeration systems

Located leaks through thorough system tests, including lines, components and connections Completed professional installations by choosing ideal places to drill into floors, walls and roofs Coordinated inventories for repair and maintenance work, including ordering and organizing materials and supplies

Repaired defective joints and leaks with brazing and soldering abilities Isolated and repaired problems to restore system function Charged systems with proper refrigerant and adjusted valves to optimize flow Determined best way to configure and install components based on blueprints, specifications and manufacturers' recommendations

Completed mechanical overhauls and reclaimed refrigerant Completed system installations by connecting ductwork and installing control systems Connected pipe to functional components of water, power and refrigeration systems Enhanced customer comfort, completing skilled repairs and addressing problems Protected workers and customers by maintaining strict safety standards when working with electrical circuits and hazardous chemicals

Updated controls with new thermostats, humidistats and timers Tested electrical circuits and components for continuity using electrical test equipment Updated customers' records with completed repairs, parts replacements and diagnoses Worked professionally and cleanly, picking up trash and organizing tools Improved system efficiency by changing filters and cleaning ducts. EDUCATION AND TRAINING

Certification

Carpentry-Level 1, NCCER-National Center for Construction Education and Research, Alachua FL August 2020

Courses in Accounting and Business Administration, Austin Community College, Austin Tx December 2010

Courses in Web Authoring, Code description, and Media design, Alvin Community College, Alvin Tx May 2003

Certification

Piping Trade/Plumbing, Windham School District, Brazoria Tx June 2002 Certification

Construction Site Safety, OSHA, Austin, TX

Apprenticeship

HVAC Installation And Repair, Austin MGM Heating And Air, Austin, TX Installation, repair, and service in commercial and residential projects. Low voltage knowledge of electrical plans.

Strong customer service and care

Inventory control

Team leader/installs

Coach/trainer

ZIP

78660

STATE

TX

CITY

Pflugerville

LANGUAGES

Fluent

English

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