Customer Service Patient Care

TATYANA MCNAIR ALSTON

**** *********** **** *********, ** 08332 908-***-**** **********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional, backed by 8+ years of combined management, administrative support, and patient care industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Honor Roll.

Pay close attention to detail to ensure accuracy and maintain compliant documentation.

Work well as part of a team and maintain a professional and positive environment.

Able to prioritize workload and perform in fast-paced, high demand environments.

Communication Platforms – Zoom and Google Meet.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type Speed: 31 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Public Partnership LLC (PPL) – Plainfield, NJ 02/2022 – Present

Caregiver

Provide in-home personal care services based on established care plans.

Assist with activities of daily living – mobility, personal hygiene, and feeding.

Keep household clean and organized, run errands, and prepare and serve meals.

Offer transportation services and document services provided, patient condition, and changes in patient behavior.

Respect patient’s privacy and maintain confidentiality.

ShopRite – Fanwood, NJ 09/2022 – 07/2023

Deli Clerk / Customer Service

Provided customer service, including greeting customers and answering questions.

Maintained high standards for freshness and sanitation.

Took orders and sold products by providing customers with information needed to make product-related decisions.

Filled, maintained, and rotated products and displays.

Stay-at-Home Parent – Millville, NJ 10/2021 – 09/2022

Homemaker

Invested in providing a stable environment for the family.

Provided care, discipline, and nurturing.

Showed strong leadership skills and managed budget.

Amazon – Edison, NJ 09/2021 – 10/2021

Delivery Driver

Picked up and delivered freight according to company rules and regulations.

Planned daily schedule based on customer needs and delivery deadlines, and prepared, loaded, and organized truckload to service accounts.

Provided highest level of customer service by meeting deadlines and communicating in a professional manner.

Family Dollar – Plainfield, NJ 09/2018 – 09/2021

Assistant Manager / Customer Service

Trained new employees, created schedules, and delegated duties.

Prepared bank deposits, checked in vendors, and managed inventory levels.

Ensured excellent customer service and served as point of contact for customer needs.

Communicated store priorities, delegated tasks, and made certain employees followed policies and procedures.

ADDITIONAL EXPERIENCE

TJX Company – Watchung, NJ Department Supervisor / Customer Service 08/2013 – 03/2018

Served as a Volunteer Classroom Helper at Neighborhood House for 3 years

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