Administrative Assistant Front Desk

Sharon Shingleton ***************@*****.*** 724-***-****

**** **** *** ***, ****** Falls PA, 15010

Member Services Associate —Highmark, October, 2023 -

~ Assisted members with claims, benefits, and questions in a proper and time efficient manner.

~ Connected members with the proper provider directories.

~ Completed portals accordingly while giving correct and helpful information for members.

~ Maintained a professional demeanor throughout intense, difficult calls.

~ Often participated in paid overtime to complete more portals, claims, etc. Administrative Assistant / Business Office —DCI Career Institute, June 2016 - December 2021

~ Managed the front desk area by answering phones, greeting incoming customers, and students. Processed incoming and outgoing mail and managed making copies and faxing.

~ In charge of scheduling student interviews and massage appointments.

~ Tracked and processed student attendance, including issuing the perfect attendance awards.

~ Ordered and tracked inventory.

~ Managed paid and unpaid AP’s for the business.

~ Managed Petty Cash and Square transactions

~ Processed students’ accounts and funding sources.

~ Maintained student ledgers

~Assisted Administrative staff and instructors when needed.

~ Administered Pearson Vue Exams

~ Conducted orientations, coordinated and managed externships, tracked final paperwork for externships to ensure graduation and handled status changes to graduation Personal Care Attendant —Casey Ball Supports Coordination, LLC, April 2003 - March 2023

~ Provided assistance with daily functions such as cooking, cleaning, laundry, grocery shopping, and transportation.

~Assisted with minor office functions such as faxing, printing, making doctors appointments and other important phone calls.

~ Accompanied to doctors appointments, and assisted with coordinated medical care. Temporary Machine Operator —MSP, November 2007 - March 2008

~ Worked on a mail sorting machine.

~ Worked on a mail folding machine.

~ Inspected mail from both of those machines.

Associate Customer Service Representative –Coventry Health Care, January 2002 - March 2003

~ Worked in a demanding, high volume inbound call center taking phone calls from both members and providers alike.

~Assisted with questions regarding benefits, claims, authorizations, appeals, and provider participation.

~ Handled difficult callers successfully with accurate and sufficient professionalism.

~ Maintained a high level of phone quality while also exceeding call metrics. Education

High School Diploma, Rochester Area School District, Rochester PA, 2000.

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