Service Representative Customer
Resume:
Jun ****
B R E N D A K K I N G
*************@*****.***
Cambria Hts, Ny 11411
PROFESSIONAL SUMMARY
I believe l would be an added plus to any company. My strong history of work and my maturity is a good indication of my loyalty to the company that employ me. Thank you in advance for taking the time to review my resume SKILLS
Good Communication skills Sound Judgement & Concise Work well with others and a team
player
Interested in knowing and meeting
Company's goals
Good listening skills Comfortable in learning what's needed to improve skills to be more successful
EXPERIENCE
Direct Support Professional, Bernard Fineson, Mar 2006 - Apr 2020, Queens, NY Responsible for the care of 10 individuals which included assistance with bathing,clothing. Giving medications at proper times. Preparations of meals during the shift. Making sure all medical appointments are met in a timely manner Making sure all individuals needs are met and their environments are safe at all times. Attend all training classes scheduled in a timely manner.
Making sure all individuals goals are met and updated in in computer Supervisor, Citibank, Jan 1999 - Feb 2005, New York City, Ny Responsible for a team of 15 Customer Service Representative. Duties included training to make sure our Representatives were knowledgeable of the various Employee Plans we managed. Ensuring all calls were answered in a timely manner. This was accomplished by managing our Call System.
Handled all irate calls that needed escalation
Responsible for reviews for individuals under my supervision. Responsible for ensuring our department goals were met on a daily basis
EDUCATION
High School Diploma, Commercial
Franklin Delano Roosevelt - Brooklyn, NY
BK
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