Document Control Program Manager

Terri Trunk

Santa Cruz, CA *****

408-***-**** *****.*****@*****.***

BACKGROUND SUMMARY

Enthusiastic, proactive professional with exceptional program management, relationship building, and consultative skills. Thrives in a problem-solving multitasking environment while focused on quality and customer satisfaction. Adaptable fast learner with solid work ethics, exceptional organizational abilities, and attention to details

Project management experience in various size projects including data conversions, new application implementations, web initiatives, acquisitions activities, business process redesign, and streamlining.

Extensive Operations, Manufacturing, Marketing, and Sales background encompassing product lifecycle management, document control, vendor management, partner and sales support, data analysis and reporting.

Strong working knowledge of systems and software applications. Eager and comfortable learning and educating team members on new technology and processes.

PROFESSIONAL EXPERIENCE

Zero Motorcycles, Scotts Valley, CA 2022 – 2024

Sales Operations Coordinator 2022 – Jan 2024

Member of cross-functional team supporting business development and sales enablement. Support North & South American regions collecting, entering, and processing sales orders and working with the Logistics team to manage vehicle allocation from production to order fulfillment.

Responsible for administering vehicle sales, program incentives, credits, and returns in SAP.

Support the shipping, billing, and tracking of vehicles ensuring the best customer experience.

Drive resolution on inbound and post sales and delivery questions from customers or field representatives.

Ensure title documents & invoices are generated quickly and efficiently sent to the dealer. .

Process dealer inventory transfer requests within the CRM system and ensure invoices are transferred appropriately in the North Point financial system.

Dell EMC /Virtual Computing Environment, Santa Clara, CA 2013 – 2019

Senior Sales Engineering Program Manager 2015 – 2019

Led cross-functional team in charge of assessing risks, product functionality, financial impact, and serviceability of custom requests under strict SLA/OLA timelines. As Salesforce Impact Assessment Admin managed and monitored high volume of pre-sales and post-close non-standard deals in Salesforce to ensure a timely response...

Documented procedures and provided mentoring and coaching for new team resources.

Created various Salesforce reports and metrics for management and engineering sales teams.

Instrumental in driving process improvements, focused on business process optimization and enhancements.

Strong customer advocate. Accountable for troubleshooting and supporting Customer, Sales, Operations, and Engineering queries.

Engineering Change Control Analyst 2013 – 2015

Managed projects responsible for Product Lifecycle Management. Interfaced with a cross-functional team consisting of engineering, product marketing, quality assurance, and technical writing team to release new software/hardware products. Mentored and trained new team members.

Created manufacturing part numbers and bill of material (BOM) in ARENA Database.

Ran ECO meetings, tracked status, and obtained approval of Engineering Change Order Requests.

Uploaded approved parts into ACT data base and managed ARENA/ACT data consistency.

Maintained ECO tracking and team documented processes on Wiki site.

Monitored ServiceNow queue and responded to special requests under 24-hour SLA,

ORACLE / SUN MICROSYSTEMS, Santa Clara, CA 1995 – 2011

Routes to Market Project/Program Manager 2008 – 2011

Trained Product Managers on processes to guarantee successful, timely product launches. Facilitated cross-functional efforts, supported day-to-day business operations: defined announcement schedules, created part numbers, approved BOMs and ECOS, and coordinated multiple systems setups for pricing, ordering, and quoting,

Assisted in Sun/Oracle's re-engineered process implementation, data integration, and migration activities.

Participated in product announcement simplification process effort as software marketing business lead.

Tested, trained, and assisted in implementation for the deployment of Oracle.

Analyzed part and pricing attributes and provided monthly metrics for management.

Middleware Program Manager 2005 – 2008

Supported Middleware portfolio overseeing and coordinating various projects, product releases, and other strategic initiatives across the organization.

Drove Middleware products through product announcement and product life cycle readiness processes working with cross-functional teams.

Designed and controlled product team release Wiki website utilized extensively by Middleware product marketing as a one-stop spot for organizational information, product documentation, processes, and product release schedules.

Received recognition from Sun's Middleware Software Product Marketing for providing outstanding program management support with efficiency and high-quality work.

Key integration team member during Sun's acquisition of MySQL and Vaau. Coached new teams through Sun's processes to integrate new product lines into Sun's price list against very aggressive time lines.

Announcement Readiness Program Manager 2002 – 2005

Provided guidance to product managers, order operations, sales, and partners on announcement processes and supporting tools used to secure standard methods and procedures were used.

Published bi-weekly Worldwide Configuration Guide containing Sun's software and hardware products organized by product line, listing part numbers and descriptions, flow charts, ordering policies, guidelines, and system related options

Collaborated with project engineering to develop, test, migrate data and deploy new pricing tool.

Led Sun's configuration guide re-engineering projects, improved document quality, streamlined processes and reduced resources.

Worked on branding and integrated teams, supporting part number and price book integration projects.

Team member on Sun Sigma Project driving quality announcement requirement and processes.

Pricing Program Manager 1999 -2002

Managed marketing part number generation and bi-weekly production of price books. Published 78 (US and localized) price books and maintained pricing website. Mentored and provided product teams with product pricing information (product structures, SKU's, pricing policies, product descriptions, tools support), and acted as Sales Readiness Council Member.

Led localized price book quality improvement project, analyzed part numbers, pricing, and consulted with Global team to reduce customer and partner issues.

Decreased price book production time by 4 days and increased overall quality by collaborating with Engineer to implement new pricing book production tool and assisting with data conversion

Reduced marketing part numbers 30% by assessing and analyzing product sets and working closely with product managers to end of life (EOL) duplicate and low revenue generating products.

Software Release Manager 1995 – 1999

Led global, cross-functional release teams consisting of engineering, product marketing, legal, operations, localization, and technical writing team members to release new software products from engineering to product global availability.

Maintained schedules, created manufacturing part numbers, bill of material (BOM), engineering change orders (ECO), and partnered with New Product Planners to negotiate time lines with vendors for each product release.

Supported successful ISO 9000 certification by documenting all software release processes and training junior release managers on tools and processes. Team lead responsible for ongoing ISO audits.

Developed and implemented software media archival processes for disaster recovery and legal

requirements.

Education

Indiana University, Bloomington, IN

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