Executive Assistant Customer Service

Akili Hall

Executive Assistant

404-***-**** *********@*****.***

SKILLS

Microsoft Suite. Outlook Calendar Management. Aruba & Coupa databases. CRM Desk/Sharepoint Platforms. Communication & organizational skills. A willingness to learn new systems with outstanding collaboration skills.

Outstanding Customer Service Skills. Corporate Event Coordinator. EXPERIENCE

Kele’s Kloset, Pine Lake, GA - Owner

JULY 2023 - PRESENT

● Established and managed all aspects of a small boutique specialized in vintage fashion and jewelry.

● Curated a unique collection of vintage clothing and jewelry, ensuring high quality offerings

● Monitored budgets, tracked expenses, and ensured profitability through cost effective health and quality offerings

● Built and maintained partnerships with vintage suppliers to source unique inventory

United Parcel Service, Alpharetta, GA - Executive Assistant for the Chief Procurement/Real Estate CPO

JULY 2019 - APRIL 2023

● Processed pay authorizations, managed expense accounts, & reconciliations

● Managed rotating schedules for senior mgmt., using Microsoft Teams

& Outlook & Zoom meetings

● Coordinated relocation process for senior management, facilitated seamless onboarding process for new executive employees

● Conducted supplier vetting and credit analysis through Experian systems

● Scheduled and managed the ROS for all dept town hall meetings, including preparation of agendas and materials, scheduled all offsite meetings for senior management

● Oversee daily mail distribution to ensure efficient communication within the dept of 250 employees, also efficient communication with our Intl partners. United Parcel Service, Atlanta, GA - Procurement Administrative Assistant JULY 2016 - APRIL 2019

● Processed pay authorizations and manage expense account reconciliations

● Coordinated relocations for senior management and facilitated seamless onboarding for new employees

● Conducted supplier vetting and credit analysis through Experian systems

● Scheduled & managed ROS for departmental town hall meetings, including preparation of agendas and materials

● Oversee daily mail distribution to ensure efficient communication within the department

United Parcel Service, Atlanta, GA- Fax/Copier Coordinator SEPTEMBER 2006 - MARCH 2008

• Responsible for overseeing the coordination of companywide copier purchases, deliveries, and maintenance.

• Served as the sole coordinator between contracted copier vendors and UPSers. Helped develop and prepare specifications for various locations.

• Solicited bids from vendors; vendor selection recommendations based on services,

• Implemented performance and pricing structure, assisted & advised UPSers with copier purchases.

• Monitored copier contracts to ensure compliance. Vast knowledge of the various grades, quality standards, price trends for copier services.

United Parcel Service, Atlanta, GA - Vendor & Contract Management Team Lead

OCTOBER 2001 - SEPTEMBER 2006 MARCH

2008 - APRIL 2012

● Processed and analyzed financial reports using accounting systems such as Oracle, Ariba, and Coupa to ensure accuracy and compliance

● Facilitated the integration of suppliers into new accounting databases, ensuring seamless transitions and data integrity

● Conducted supplier vetting and due diligence for Supplier Diversity initiatives, aligning with organizational goals

● Managed ACH and wire payment transactions for both suppliers and employees, adhering to strict financial protocols

● Utilized IRS TIN tools to mitigate risk and ensure compliance with tax regulations

● Oversee the processing and submission of W-9 and 1099 forms, ensuring annual compliance with IRS requirements

EDUCATION

Georgia Perimeter College, Clarkston, GA - Associate of Science in Business Administration- August 1999 - May 2003

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