It Operations Security Clearance

Delano McCormack

**********@*****.*** 631-***-****

Hephzibah, GA 30815, US

Security Clearance: Secret

A results-driven IT professional with over 21 years of military service, including leadership roles in IT operations, security management, and risk mitigation. Seeking to leverage my extensive background in IT operations, security frameworks (NIST, ITIL), and team leadership in a challenging IT Manager role. My experience in managing cross-functional teams, developing IT policies and procedures, and optimizing IT service management platforms like Remedy makes me well-suited for leading and enhancing IT operations in any organization.

Professional Experience

FMS Contractor-Sr. COMSEC Account Manager, NACS Global, Oman 5/2024 – Present

• Managed the COMSEC account for FMS operations, ensuring secure distribution, control, and handling of COMSEC materials.

• Conducted risk assessments and implemented strategies to safeguard sensitive communications.

• Designed and delivered targeted training programs, mentoring personnel on secure communication practices.

• Performed audits, ensuring compliance with U.S. DoD and host-nation security regulations.

Information Systems Security Engineer, HHC 324th ESB, Ft. Eisenhower, GA (U.S Army ) 5/2018 – 4/2024

• Successfully navigated complex compliance landscapes, ensuring adherence to NIST guidelines and DoD policies, implementing, and documenting necessary security controls.

• Led the creation and management of RMF documentation for the SIPER Cafe Room, resulting in the successful acquisition of the ATO (Authority to Operate).

• Developed and maintained disaster recovery and business continuity policies, procedures, and recovery plans, ensuring seamless operations across multiple sites.

• Demonstrated leadership in overseeing IT security initiatives, including driving risk management strategies and managing IT operations for compliance and security.

Information Technology Manager, 304 CA BDE, Bristol, PA (U.S Army) 4/2016 – 5/2018

● Led and managed an IT operations team of seventy-five personnel across multiple sites, ensuring high-quality support services and efficiently resolving IT-related issues.

● Oversaw the administration of IT service management platforms, including Remedy Ticketing, to track, prioritize, and resolve support requests across enterprise locations.

● customized and optimized IT service management platforms, including Remedy, to align with the organization’s needs and improve service delivery.

● Used ITIL principles to drive the development and management of SLAs, ensuring timely and efficient support services, and enhancing overall user satisfaction.

Information Systems Specialist, US Army Reserve, Ft. Totten, NY (U.S Army) 09/2010 – 04/2016

● Managed the installation, operation, and maintenance of complex user information systems, ensuring effective network administration and support, including Remedy Ticketing for support request management.

● Delivered high-quality customer service and consistent network management, troubleshooting issues, and overseeing electronic mail accounts.

● Successfully executed numerous IT projects within time and budget constraints, adhering to legal, regulatory, and policy standards.

Army Recruiter, Atlanta Recruiting Battalion, 2D Recruiting Brigade (U.S Army) 3/2008 – 09/2010

• Conducted interviews and assessments to ensure recruits met Army requirements, aligning individual skills with job needs.

• Organized and participated in community events, school visits, and career fairs, effectively promoting Army opportunities and engaging with potential recruits.

• Demonstrated exceptional communication, negotiation, and interpersonal skills in various settings.

Army Combat Engineer, 2D Recruiting Brigade (U.S Army) 3/2003 – 09/2008

• Conducted a variety of construction and demolition tasks under challenging conditions to support military operations, demonstrating proficiency in engineering principles and techniques.

• Played a pivotal role in route clearance operations, identifying and neutralizing mines, IEDs, and other explosive hazards to ensure safe passage of military units.

• Maintained detailed records and reports of engineering activities and equipment status, adhering to Army standards and protocols.

Education

Master of Information Security Management, Augusta University, Expected Graduation Date: 09 May 2025

Bachelor of Science (B.S.) Network and Communication Management, DeVry University Date: 17 August 2021

NSA Cybersecurity Workforce Certificate Program, University of Louisville Date: 01 February 2022

Certification

CompTIA A+ CompTIA Security+ CompTIA Network+

CNDC Technical Level 3 DRI Certified Business Continuity Professional (CBCP)

ITILv4 Foundation Salesforce Certified Administrator (SCA)

Google Cybersecurity Certificate DoD 8570 IAT Level II Certification

FEMA Level 1 Practitioner

Skills

• Remedy Ticketing and other ITSM platform administration.

• ITIL Framework & Service Management: Expert in using ITIL principles to drive service delivery improvements, SLA management, and optimization of IT operations.

• IT Operations & Incident Management: Proven track record in managing IT operations, system administration, and resolving complex technical issues across multiple sites.

• Risk Management & Compliance: Strong experience in implementing and maintaining NIST-based security controls, RMF documentation, and disaster recovery policies.

• Team Leadership & Development: Extensive experience managing cross-functional teams, focusing on recruitment, training, performance evaluation, and fostering a customer-centric culture.

Contact this candidate