Los Angeles Medical Assistant

DULCE NUNEZ

Los Angeles, CA *****

323-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

To obtain a full-Time position and to perform and expand my abilities and to use all my knowledge as needed. Authorized to work in the US for any employer Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

SKILLS

Pharmacy Correspondence

Scheduling Tests and Procedures

Taking Client Histories

Document Management

Advising Patents

Office Coordination

Medical Records Verification

Medical Terminology

Data Verification

Bilingual

Patient Eligibility Requirements

Patient Contact

Financial Clearance Management

Payment Plan Options

Practitioner Support

Referral Coordination

Managed Care

Insurance Authorizations

WORK HISTORY

02/2022 to Current Clinical Support Coordinator/Insurance Verification Specialist Keck Medical Center Of USC – 1520 SAN PABLO ST

Complied with HIPAA guidelines and regulations for confidential patient data. Assisted patients with understanding personalized insurance coverage and benefits. Managed high-volume insurance verifications within pressured timeframes for productive medical operations.

Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Posted payments to accounts and maintained records. Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Worked with other departmental staff to answer questions and resolve problems. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices. Handled assignments independently with good judgement and critical thinking skills.

Supervised and managed daily activities of clinical team consisting of 12 physicians, nurses, and support staff

02/2019 to 10/2021 Medical Assistant/Support Coordinator USC Norris Cancer Center

Coordinate patients appointments

Make patients charts

Help Nurses coordinate patient Bone Marrow Transplant Oncology department

Called and faxed pharmacies to submit prescriptions and refills. Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care. Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Ordered all pharmacy supplies and kept check on inventory levels. Scheduled surgeries, managed pre-certifications and verified insurance coverage. Discussed medical histories with patients in effort to provide most effective medical advice.

10/2016 to 11/2018 Medical Receptionist/Medical Assistant California Hospital Medical Center

Verify identity

Check in patients family members

Software input patients information

Answered the phone by the second ring and greeted callers enthusiastically Ensured the waiting room looked neat and organized at all times Checked patient data including insurance, demographic and health history to ensure all information was current

Greeted each patient pleasantly and provided the desk sheet for sign-in Performed monthly inventory and maintained office and medical supply counts Assisted patients with daily functions

Followed infection control procedures

Draw blood

05/2014 to 12/2015 Volunteer Coordinator

LAC+USC Medical Center

During school hours I would volunteer from 4PM-9PM Weekends and summer From 7AM To 3PM.

06/2014 to 08/2014 Library Volunteer

LAC+USC Medical Center

01/1983 to 01/1983 volunteer

USC Medical Center Socorro Palma

Book cleaning -Shelf reader

Trained staff, students and faculty on the use of library technology Resolved patrons' complaints tactfully and professionally Resolved patrons' complaints tactfully and professionally Resolved patrons' complaints tactfully and professionally Received and processed [Number] new acquisitions for the library per [Time period]

Checked in, checked out and renewed library materials using [Software name] Trained staff, students and faculty on the use of library technology Trained staff, students and faculty on the use of library technology. EDUCATION

06/2016 High school diploma in Diploma

Woodrow Wilson Senior High School - Los Angeles, CA 06/2023 Associate of Science: Health Administration Mount Saint Mary's University - Los Angeles, CA

CERTIFICATIONS

Certified Clinical Medical Assistant (CCMA) Certified Medical Assistant (CMA) LANGUAGES

Spanish

Full Professional

Contact this candidate