Customer Service Representative

Todd Callahan

801-***-**** ****@************.*** Elberta, UT 84626

SUMMARY

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

SKILLS

Complaint resolutionCustomer service trainer

SchedulingRecordkeeping strengths

EXPERIENCE

Customer Service Representative, Universal Landscape & Design, May 1993-October 2023 Sandy, Utah

Surpassed sales goals, grew company from landscaping by starting Custom Sheds, Decks, fences & irrigation divisions. Tripling the companies bottom line.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Won several awards for customer service & up sells.

Identified opportunities for upselling additional products or services based on customer needs. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service/Buyer/Analytics Manager, Ekillerdeals.com, January 1999-January 2007 Salt Lake City, Utah

Drafted requests for quotes from vendors for comparison shopping purposes.

Resolved discrepancies in invoices and deliveries, ensuring accuracy in billing and inventory.

A pioneer in ecommerce.

Sent to Washington D.C. by eBay to lobby congress, for one bill & against another.

EDUCATION AND TRAINING

Some College (No Degree)

Computer Science, Electrical & Math For The Trades, Salt Lake Community College, Salt Lake City

UT

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