Customer Service Visitor Experience

Peter Paschal

Guest service officer" Customer Service Specialist''

Summary Personal Information

Dedicated hospitality professional with extensive experience in customer service and Operational management within the hospitality industry. Proven track record of Enhancing guest satisfaction through effective communication, training, and process Improvement. Adept at multitasking in fast-paced environments while maintaining high Standards of hygiene and service quality. Excited to leverage my skills in a Hospitality Officer role to contribute to a positive and impact resident experience. Date of Birth 23 January 1992

Gender: Male

Nationality: Tanzania

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Skills

Customer Service Excellence

Experience

Strong Communication skills

Resolve issues

Guest relations officer & Night Auditor Planet Lodges - Arusha-Tanzania -From April 2022 - Present

Oversee all night operations, ensuring smooth check-in and check-out processes. Handle guest complaints and inquiries, maintaining hi