Technical Support Engineer
Resume:
Mark Burian 563-***-**** Page * of *
Mark Burian
********@*********.*** / www.linkedin.com/in/mark-david-burian Professional Summary
Versatile customer solutions engineering professional with 25+ years of experience in Construction Technology and Aerospace Communications. Demonstrated expertise in software development, customer support, project management, and team leadership with a proven track record of driving technical innovation and delivering customer-centric solutions. Experienced in managing and leading development teams over multiple time zones, across the USA and India, formally trained in C++, and test environment experience using an Ada based text parser. Passionate about enhancing customer value and delivering scalable software infrastructure that supports business growth and long-term success. Eager to develop new skills bringing this same passion. Core Competencies
• Telematics & Predictive Analytics • Cross-Functional Team Collaboration
• Aftermarket Sales & Services • Strategic Planning & Execution
• Project Management & Leadership • Problem Solving & Root Cause Analysis
• Technical Innovation & Product
Development
• Customer Support & Solutions
Development
Professional Experience
John Deere, Dubuque, IA 2012 - 2024
Customer Support Engineer 2023 - 2024
• Spearheaded engineering support for hybrid, Electric Vehicle (EV), and autonomous vehicle diagnostics, enabling advanced diagnostics and telematics to enhance equipment uptime.
• Delivered prompt on-site dealer and customer support, resolving complex software and hardware issues within 24 hours, significantly reducing downtime.
• Worked within a cross-functional team to successfully integrate prototype autonomous commercial mower assemblies into full production, ensuring seamless operation and delivery. Product Verification and Validation Software Test Engineer (PV&V SW TE) 2012 - 2023
• Achieved 98% on-time delivery of production software by collaborating with software, hardware, and factory teams, managing Start of Production (SOP) processes.
• Led the Electrical Team for a new Full Tree Forestry Skidder, overcoming supplier shortages by sourcing alternative components, ensuring adherence to build and development schedules.
• Rapidly addressed emergent customer issues, including Continuous Improvement (CI) and Product Improvement Plan (PIP) concerns, through on-site intervention, achieving resolutions within 1 to 5 days.
Mark Burian 563-***-**** Page 2 of 2
Rockwell Collins, Cedar Rapids, IA 1985 - 2010
Project Engineer 2002 - 2010
• Directed a team of 20+ engineers to deliver a prototype for the Joint Strike Fighter (JSF) F-35 communications power amplifier (VHF/UHF PA) on time and under budget, transitioning the project to automated testing and initial factory production.
• Organized Defense Advanced GPS Receiver (DAGR) product verification, successfully completing the project on time and under budget.
• Managed project and budget planning, including capital, staffing, facilities, and support requirements.
Systems Engineer 2000 - 2001
• Investigated and initiated Service Bulletins and product evaluations, providing essential feedback for product improvement.
• Led customer and service center problem resolution, ensuring high levels of satisfaction and performance.
• Tracked and managed project costs, work requirements, and scheduling to maintain project alignment with business objectives.
Education
• Master of Business Administration
Nova Southeastern University, Ft. Lauderdale, FL
• Bachelor of Computer Science
Mount Mercy College, Cedar Rapids, IA
Volunteerism
• LEGO Robotics STEM Competition Mentor
• Grade School At-Risk Child Mentor
• Semi-Weekly Meal Preparation & Serving for the Needy and Homeless
• Community Food Pantry Drive & Stocking
• Boy Scout Leader
• City Park Fall Cleanup & Spring Preparation
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