It Support

Lazavieion Pearson

Mountain Brk, AL *****

*****************@*****.***

+1-205-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Advisor II

Teleperformance-Remote

September 2022 to Present

Assisting customers with quickbooks, also product information. Advisor II/ IT Support

Concentrix-Remote

May 2022 to Present

Assist customers with technical issues also assist with quickbooks, also have experience working as Subject Matter Expert (SME).

Utility Inspector

U.S. Steel-Fairfield, AL

April 2018 to April 2022

My job is to inspect oil and gas pipes for defects and prove up. I also used HDMI computer software screens to scan pipes from NDT ultrasonic testing unit. Education

High school or equivalent in Diploma

Jackson-Olin High School - Birmingham, AL

August 2008 to May 2011

Skills

• Communication skills

• Computer skills

• Power tools

• Horizontal drilling

• Customer support

• Typing

• IT support (5 years)

• Phone etiquette

• Windows

• Serving

• Trigonometry

• Microsoft Office

• Heavy equipment operation

• Technology (10+ years)

• Citrix

• Mechanical knowledge

• Word processing

• Statistics

• SharePoint

• Project management

• Data analytics

• Schedule management

• Maintenance

• Project Planning

• Forestry

• Data collection

• Microsoft Excel

• Negotiation

• Customer service

• Quality Assurance

• Construction

• Teaching

• Senior leadership

• Desktop support

• Leadership

• Mechanic experience

• Construction management

• JavaScript

• Server management

• SSL

• English

• Computer networking

• SQL

• Microsoft Windows Server

• Blueprint reading

• Microsoft SQL Server

• VMWare

• Account management

• Algebra

• Time management

• Front desk

• Microsoft Powerpoint

• Microsoft Outlook

• Forklift

• Non-destructive testing

• Machining

• Oil & gas

• Call center

• Computer literacy

• Azure

• Network management

• IT

• Root cause analysis

• Active Directory

• Java

• Calculus

• Computer Networking

• Manufacturing

• Visual Basic

• Management

• Administrative experience

• DNS

• Quality inspection

• Crew management

• Dispatching

• Supervising experience

• Geometry

• Microsoft Word

• Business management

Languages

• English - Expert

Certifications and Licenses

Drivers License, API CERTIFICATION, Business Technology certification Present

SSCP

Six Sigma Certification

ACI Certification

MCP

CompTIA A+

CompTIA Network+

Certified Quality Engineer

Driver's License

Salesforce Certification

Professional Engineer

Certified Salesforce Administrator

IAT Level II

MCTS

CompTIA CySA+

Forklift Certification

CompTIA Linux+

CompTIA Security+

DoD 8570

Certified Scrum Master

RHCSA

AWS Certification

CompTIA Advanced Security Practitioner

CCNA Security

CND

MCITP

GICSP

ITIL Certification

Contact this candidate