Customer Service Representative

Bolaji Lateef

Houston Texas 832-***-**** **********@*****.***

QUALIFICATIONS SUMMARY

Well-Disciplined, dependable, outgoing and conscientious professional with extensive experience and impressive record of achievements within all facets of reception, administrative and customer-service management across diverse industries.

PROFESSIONAL HIGHLIGHTS

ADECCO CALL CENTER Houston, TX Jan 2019-Present

Insurance Customer Service Representative

Humana

Performs a variety of tasks related to handling patients and any relevant paperwork. Interacting with medical staff, to include doctors, nurses, and other practitioners. Other duties include:

Answering customer phone calls regarding any insurance question.

Assisted customers in filing claims as well as making and receiving payments.

Collected and updated customers insurance information to make sure coverage was correct.

Entered customer service notes into customer files after any contract for future reference.

WINNERS HEALTHCARE SOLUTION INC, Katy, TX Aug 2018-Dec 2018

Patient Services Coordinator

Provides, coordinated care to patients by developing, monitoring and evaluating interdisciplinary care. Orients and educates patients and their families by meeting them, explaining the role of patient care coordinator, initiating the care plan, providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.

Monitors delivery of care by completing patient rounds, documenting care outcomes.

Evaluates outcomes of care with the interdisciplinary team.

Protects self-co-workers and patients by following policies and procedures.

Respects patients by recognizing their rights maintaining confidential.

VICTORY MEDICAL HOSPITAL, Nigeria

Medical Office Assistant Jan 2015-July 2018

Performed all tasks associated with checking patients in and out in a manner conducive to the policies and procedures of Paix Health Care.

Greeted patients and visitors courteously and with a smile, accessing their needs and directing them appropriately.

Verified and entered all patient demographic information in the computer system. Checked for necessary referrals

EDUCATION

Associate Degree in Computer Science

University of the People

Pasadena CA USA

High School Diploma

2002

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