Truck Driver Customer Service

Kenneth Wallace

Killeen, TX

Willing to relocate to: Austin, TX

Work Experience

OTR Truck Driver

WEL Companies-Green Bay, WI

December 2024 to Present

Truck Driver CDL Class A

C1 Truck Driving Training-Fort Worth, TX

September 2024 to October 2024

This postion is OTR driving from to South East to The Midwest. Pick up and Drop Off. Collection Account Representative Lead

Rent A Wheel / Rent A Tire-Killeen, TX

July 2023 to August 2024

Oversee the collection department and to keep 1-7 and 15- plus accounts from being delinquent and that this accounts will not roll to bad debt.

Accounts Receivable Specialist/Collections

Robert Half-Austin, TX

February 2023 to July 2023

Responsible for handling Business to Business Commercial Collections for 30 to 120 days past due Business accounts and to bring down the delinquency on past due accounts for the corporate office of ECS.

Solar Advisor

Sunpower Corporation-Austin, TX

January 2021 to February 2023

Over see the day to day operation in the department and development of employees to provide exceptional customer service and setting record breaking appointments World Wide for the #1 solar company in "The World" and to do preliminary assessment on their home to qualify each customer in regards to the home owner needs.

Credit Manager

Rent-A-Center-Killeen, TX

September 2020 to September 2021

Responsible for over seeing collection department to bring down the deficiency balance and coaching employees to give a great customer experience in regards to the debt. Branch Manager

Southern Management Corporation-Killeen, TX

June 2020 to July 2021

Primary Role in this position is to oversee the operation and that loans are being process daily. This position also requires to generate phone calls to customers that are Delinquent and Broken Promises that has occurred and to reach out to customer for solicitation calls and take new Applications for New Loans and welcome back former borrowers for new business for the branch. Most of all bring down the delinquency rate on all accounts as possible.

Branch Network Collector

Corporate office of Covington Credit-Killeen, TX

March 2019 to March 2020

.Review and resolve customer billing and payments inquiries via telephone and email.Research and correct misapplied and/or unidentified payments.Resolve unexplained deductions and duplicate payments.Maintain daily progress reports of collection efforts.Follow up with customer based on agreed upon collection terms.Release service holds upon receipt of payment for past due invoices.Apply payments and Credits.Heavy volume of inbound and outbound calls with the intent to reconcile Account to current status.Work closely with upper management for review and/or approval on escalated accounts to the next collection level

A/R Collections CSC ServiceWorks-San Antonio, TX

October 2017 to January 2019

.Review customer account for discrepancies and make changes.Handle various email inboxes timely and accurately.Work interactively with other functional areas of the organization daily..Monitor assigned portfolio of customer to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommended changes to the existing credit line where warranted..Responsible for customer account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items..Compile all information and documents to comply in a timely manner..Maintain open communication and good working relationships with Team Leader/Manager and fellow teammates to ensure fulfillment of the business units goals and objectives..As required, I perform all other related function & projects as assigned.

Customer Service Support Representative

USAA-San Antonio, TX

February 2009 to May 2017

Responsible for handling large volume of Customer support client accounts and providing great customer service an client services.

Field Driver

CSC ServiceWorks-San Antonio, TX

January 2013 to January 2016

Responisble for serving coin machines in Travis County, Williamson County, Bexar County and Bell County and mainting the machines by putting work orders if machines needed to be repaired in company truck. Senior A/R Collector

GC Services-San Antonio, TX

July 2008 to January 2016

. Manage portfolio of customer account by making timely collections of all accounts while building rapport and maintaining good customer relationships.Contact customers regarding upcoming or past due accounts by sending written communications and/ or making phone calls.Maintain an up to the minute understanding on the status of my portfolio of accounts and communicate this at regular account status update meetings.Perform reconciliations and produce and analyze reports related to accounts receivable and customer purchasing and payments patterns.Monitor customer accounts for non-payment and other irregularities in a fast-pace environment.Perform root cause analysis and develop a course of action to solve customer collection problems

Mail Driver

Post Office USPS-San Antonio, TX

March 2010 to May 2015

Responsible for loading and unloading mail from San Antonio, Texas docks to Helotes, Texas dock and maintain a accurate count what was loaded and unloaded. Collection Manager

General Motor Accepted Corporation-San Antonio, TX August 2001 to September 2007

Over see the collection department and reach out to base 30day/120 past due to retain and collect past due balances. Sends out collection letters to past due customers. Work a pro folio to where I made immediate impact in shaping up the department to where delinquency was way down that month and every month there after

Director of Sales and Marketing

Crest Haven Nursing Home-Austin, TX

March 1999 to June 2003

I Developed and manage the sales and marketing aspect of the nursing facility, Such as Scheduling, Organize, and conduct tours with potential prospective resident of independent and assisted living. I also was responsible for all follow-up with all walk-ins, phone ins, and mail-timely and appropriately. I also work with all management staff in sales department. I also was responsible for creating and implement a strong community program that will generate the number of referrals so that the department will reach the sales goal. The most important thing is in this business is to be able to network which I do very well to bring prospective residents to want to live here in our community. Education

High school diploma or GED

Skills

• Customer service

• Forecasting

• Call Center

• Balance Sheet Reconciliation

• Leadership

• Account Reconciliation

• Upselling

• Typing

• Financial Report Writing

• Purchasing

• B2B marketing

• English

• Negotiation

• Computer skills

• Specimen collection / processing

• Customer Service

• Communication skills

• .Director of Sales and Marketing .Experienced in Performing B2B commercial collections and credit management. .Familiar with the business cycle from the ordering process, invoicing to collections . Familiar with direct performance and review of Accounts Receivable aging analysis, cash receipt forecasting, collection aging management, Accounts Receivable Reserves, and other special projects. . Work independently as well as interact with other functional area of the organization . Experience with cash application, which includes customer account discrepancy resolution . Proficient in Outlook and Excel. .Oracle and SAP .Proficient with CRM systems and metrics. Willing to relocate: Anywhere Authorized to work in the US for any employer

• SharePoint

• Account Analysis

• Marketing

Certifications and Licenses

Food Handler Certification

Driver's License

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