Experience Pharmacy Technician
Resume:
DEBORAH
WHEATFALL
D
W Houston, TX *****,
**********@*****.***
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in the healthcare industry cultivating positive relationships and exceeding goals.
SKILLS
• Adaptability • Process Optimization • Analytical Thinking
• Organizational Skills • Effective Communication • Multitasking EXPERIENCE
Process Associate August 2023 - July 2024
Genpack LLC Richmond, TX
• Presented resolution methods to client request using clear, concise communication methods.
• Developed options and implemented solutions to resolve complex process issues.
• Helped team meet service level agreement targets by assisting with reviews and escalations. Medication Adherence Technician August 2022 - December 2022 Aston Carter Staffing Franklin, TN
• Made outbound calls to patients and healthcare providers regarding why medication isn't being taken and other barriers.
• Preserved customer satisfaction by using creativity and ingenuity to investigate complaints and identify resolutions. Reimbursement Specialist October 2021 - February 2022 Cornerstone Staffing Dallas, TX
• Processed requests from insurers and physician staff regarding patient outpatient benefits.
• Correlated insurance coverage with provided services and submitted insurance claims to carriers. Insurance Verification Specialist October 2018 - October 2020 Alliance Rx Walgreens Specialty Pharmacy Dallas, TX
• Evaluated unique patient identifiers for clinical purposes by processing test claims .
• Facilitated timely verification of insurance benefits and financial clearance.
• Verified and obtained required referral, authorization, or pre-certification prior to services being provided. Insurance Verification Specialist February 2018 - October 2018 Aerotek Staffing Richardson, TX
• Evaluated unique patient identifiers for clinical purposes by processing test claims .
• Facilitated timely verification of insurance benefits and financial clearance.
• Verified and obtained required referral, authorization, or pre-certification prior to services being provided. Pharmacy Technician lll February 2015 - January 2018 Da Vita RX Coppell, TX
• Stream lined prior authorization status readiness
• Ran reports, checked data and resolved discrepancies to manage records.
• Contacted dialysis clinics to request patient prescription refills. EDUCATION
Technical Certificate in Occupational Health & Safety Technology May 2009 Odessa Jr College, Odessa, TX
Certified and Registered Pharmacy Technician 7/2025 LANGUAGE
Native
English
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