Objective
Experienced retail and office professional with 20+ years of expertise ranging from cashier to regional management and executive roles. Holder of a Consumer Science and Merchandising degree from the University of Houston. After dedicating the past seven years to personal growth and graphic design, I am eager to leverage my skills in Microsoft Office tools, business solutions, and design to contribute to a dynamic organization and pursue a long-term career in graphic design.
Professional Experience
Founder/Creative Designer
Paxton Projects Spring, TX
[April 2020 – Present]
•Successfully grew a YouTube channel with over 7,000 subscribers, creating engaging content and building a strong online community.
•Grew combined social media accounts to over 5,000 followers, creating engaging content to build a strong and active community.
•Collaborated with clients to create personalized, high-quality designs, ensuring customer satisfaction and brand loyalty.
•Partnered with industry professionals, including Chase Rae Glitters, Artistic Painting Studio, Made by Mal Studios, to expand service offerings and reach. Education
Bachelor of Science in Consumer Science and Merchandising University of Houston Houston, TX
2004 – 2007
Skills
• Design & Creativity: Adobe Illustrator, Procreate, Canva
• Business Tools: Full Microsoft Suite (Word, Excel, PowerPoint)
• Content Creation: YouTube Video Editing, Social Media Management
• Project Management: Office Remodels, Team Training & Development Lillian “Erica” Paxton
6802 Farnaby Ct. Spring, Texas 77379
www.paxtonprojects.net 832-***-**** **************@*****.*** Professional Experience
Retail Leadership & Training
From 2002 to 2012, I built a dynamic retail career, beginning as a team member at a small kiosk in the Galleria and advancing through various roles that showcased my dedication, leadership, and results- driven approach.
• Store Manager Roles: Successfully managed three different optical and sunglasses retail locations, including high-performing stores that exceeded sales and customer satisfaction targets.
• Regional Trainer Position: Promoted to Regional Trainer with Sunglass Hut through Macy’s, where I mentored and trained store teams across multiple locations to improve operational efficiency and elevate customer experience.
• Key Achievements:
• Grew a $500,000 annual sales store located within Macy’s at Willowbrook, maintaining exceptional performance metrics.
• Developed team members into leadership roles by fostering a supportive and motivational environment.
• Mastered the art of blending product knowledge, customer engagement, and operational efficiency to drive consistent results.
• Oversaw and optimized the opening, training, and performance of new locations across the region.
This decade of retail experience laid the foundation for my expertise in management, training, and achieving business objectives while ensuring customer satisfaction. Professional Experience
Accounts Receivable Manager & Office Administrator Houston Heat Treat Houston, TX
2012 – 2014
• Successfully managed the Accounts Receivable department, ensuring accurate invoicing, timely payments, and strong client relationships.
• Led and completed a full office remodel project, coordinating contractors and design elements while maintaining business operations.
• Provided professional photography to enhance office aesthetics, creating a polished and modern environment.
• Delivered high-quality front office presentations to support business operations and client communications.
Office Manager & Series 7 Licensed Representative
Talbot Financial [City], TX
2014 – 2017
• Oversaw the front office of a brokerage firm managing over $90 million in retirement accounts, 401(k)s, and other financial portfolios.
• Passed the Series 7 exam, enabling me to trade stocks for clients while providing excellent account management services.
• Crafted client presentations with expertise in Microsoft PowerPoint, Excel, and Word, ensuring clear, professional, and impactful communications.
• Streamlined office processes, ensuring operational efficiency in a high-stakes financial environment.