Service Representative Emergency Roadside

Location:

Posted:

February 18, 2025

Vanessa Jolly

Email: **************@*****.***

Employment History

Emergency Roadside Support

GEICO, Macon, GA

Emergency Roadside service representative, Geico Sept 201*-**-****

Managed an average of 400 calls per day, providing support and resolving issues efficiently.

Assist policyholders when they experience problems with their vehicles.

Provide solutions and support to customers such as locating and dispatching glass repair, locksmith, or a tow truck.

Responded to customer inquiries regarding products, services, and account management with a focus on resolution.

Collaborated with cross-functional teams to address customer concerns and improve service processes.

Handled difficult customer interactions with professionalism and empathy

Trained and mentored new team members on call handling procedures and company policies

Utilized CRM software to track interactions, follow-up on unresolved issues, and maintain customer records.

Strong verbal and written communication

Problem-solving and conflict resolution

Time management and multitasking

Empathy and active listening

Team collaboration

Education History

General High School Curriculum

High School Equivalency Diploma

Central High,

Occupational Licenses, Certificates and Training

Detailed References

References Available on Request