Technical Support Warehouse Associate
Resume:
Mark Fajardo
Swanton, OH *****
************@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Associate
Worldwide Freight Services-Toledo, OH
August 2024 to Present
General Manager/Shift Manager
Wendy’s-Toledo, OH
November 2023 to Present
• Inventory counting and recording
• Cash management
• Ensure proper standards and procedures are being followed
• Properly handling food and preparation
• Opening and closing administrative duties
Self-Employed Service Tech
Self-Employed-Hermitage, TN
November 2019 to Present
• Taking in home service calls for computer related & cellphone related queries
• In home base training with clients on MS applications and Apple IOS devices
• Building new desktops
• Installing MS Office applications and MS systems (Win 7, Win10) Store Manager
Marco's Pizza-Leander, TX
May 2024 to August 2024
IT Technician
Nature Fresh Farms, Inc-Delta, OH
May 2023 to June 2023
• Utilized Connect Wise & Automate data management software for new setups, remote access & onsite end user IT support for workstation and mobile devices
• Installed and maintain structured network cabling o Certified in forklift & machinery
• Provided technical support assistance to operations in greenhouse and warehouses
• Coordinated with vendors and remote support teams to resolve technical problems with all IT systems
• Documented tasks within service desk software
• Completed IT internal and end user documentation
• Provided after-hours support during scheduled on-call rotations escalating issues to the team as required
• Provided excellent customer service and support to non-technical use Technical Support Agent
Buckeye Broadband-Northwood, OH
September 2022 to February 2023
• Tier 1 Support to assist customers via phone for phone, internet, and tv.
• Troubleshoot and address technical questions and queries to help resolve issues before referring them to Tier 2
Computer User Support
Intellect Solutions Inc-Franklin, TN
January 2022 to April 2022
• Contract position with Internal Revenue Services
• Point of contact for setting up computers for employees coming back to the office
• Provided support for help with troubleshooting
Field Technician
NTT Data-Nashville, TN
June 2021 to July 2021
• Advanced configuration and repair of desktop/notebook computer equipment.
• Troubleshooting technical issues on desktop/notebook computer equipment.
• Identifying potential issues that could adversely impact end user experience and following through action steps.
IT Specialist
Comdata-Nashville, TN
January 2019 to November 2019
• Provided support for the Comdata Proprietary Hardware and Software including the Allied Technologies’ pump interface.
• Used Service Management System in documenting calls and issues.
• Utilized DGS software in troubleshooting Gilbarco pumps.
• Utilized Petro Leader Website in maintaining and troubleshooting SmartSite and Comsite. Desktop Support Specialist
Sodexo CTM-Brentwood, TN
January 2013 to May 2017
• Software/ Hardware inventory, installations, and troubleshooting.
• Provided support for a proprietary Software, Windows 7, Outlook, and other software.
• Customer Service support
• Data maintenance, data entry, and data integrity Education
Associate of Applied Sciences in Computer Network Systems ITT Technical Institute - Nashville, TN
March 2013
Skills
• Researching, troubleshooting, and analyzing complex issues for process improvement and/or improvement to systems or platforms.
• Fast learner
• Strong written and verbal communication
• Working well with others and independently
• Computer proficient o MS Office applications and MS systems (Win 7, Win 10) o Apple IOS
• Ability to multi-task
• Remote Access Software
• Network Support
• Technical Support
• IT Support
• Desktop Support
• Active Directory
• Mobile Devices
• DHCP
• DNS
• Operating Systems
• LAN
• VoIP
• Computer Networking
• SQL
• Microsoft Windows
• User Interface (UI)
• ConnectWise
• Help Desk
• VPN
• Microsoft Windows Server
• Authentication
• VMWare
• PowerShell
• SCCM
• Linux
• Mac OS
• Microsoft Exchange
• Cabling
• WAN
• Cleaning
• Custodial experience
• Commercial cleaning
• Security
• Law enforcement
• Customer service
Certifications and Licenses
Forklift Certification
Driver's License
Assessments
Mechanical knowledge — Proficient
September 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Manufacturing skills — Proficient
September 2024
Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing setting
Full results: Proficient
Work style: Reliability — Proficient
April 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Technical support — Proficient
September 2024
Performing software, hardware, and network operations Full results: Proficient
Attention to detail — Proficient
September 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
September 2024
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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