Patron Services Coordinator - Management/Admin., Att to detail, Loyal
Resume:
WORK EXPERIENCE
PROFESSIONAL SUMMARY
Patron Services Coordinator & HR Liaison, Calhoun County Library June 2018 - Present Oversee daily library operations, ensuring exceptional patron service. Supervise and manage a team of 16 staff, focusing on training, scheduling, and performance improvement.
Coordinate and promote library programs/events, enhancing community engagement. Assist in budget preparation, purchasing, and maintaining library materials and equipment. Enforce policies for safe and positive patron interactions. Manage library software systems, providing staff training on tools. Collaborate with local schools, organizations, and community leaders for outreach initiatives. Key Skills: Recruitment, Customer Service, Team Management, Policy Enforcement, Library Systems Management
Dedicated and results-driven professional with over 15 years of experience in leadership, management, and customer service roles across diverse industries. Proven expertise in operational oversight, staff supervision, budget management, community engagement, and strategic planning. Adept at fostering organizational efficiency, enhancing customer satisfaction, and driving mission-oriented initiatives. BRITTANI N. DUNN-NELSON
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Website:
Sandy Run, SC 29053
********@***************.***
https://www.linkedin.com/in/brittani-dunn-nelson-8bb88bb5/ Interim Manager/Director, Calhoun County Library November 2023 - August 2024 Led all operational, financial, and administrative functions. Managed annual budget preparation and fiscal oversight. Supervised staff hiring, training, and professional development. Developed and implemented strategic growth plans.
Represented the library in public, governmental, and board meetings. Administered grants, ensuring compliance with funder requirements. Key Skills: Strategic Planning, Financial Management, Grant Administration, Policy Compliance Office Coordinator, University Hospital - Home Health November 2016 - March 2018 Supported medical staff with administrative functions. Maintained accurate records and managed data entry for healthcare services. Coordinated applicant tracking and staffing for medical needs. Key Skills: Medical Staffing, Record Management, Customer Service Senior Recruiter, Manpower December 2014 - November 2016 Managed full-cycle recruiting processes, including screening and onboarding. Enhanced client relationships through tailored staffing solutions. Supervised temporary staffing and ensured I-9 compliance. Key Skills: Recruitment, Onboarding, CRM, HR Consulting Office Manager/Staffing Coordinator, Elite Choice Personnel August 2012 - November 2014 Coordinated recruitment efforts and staffing logistics. Managed office operations and maintained compliance documentation. Fostered effective communication between clients and staff. Key Skills: Recruitment Advertising, Compliance Management, Staffing Services Management & Leadership: Staff Supervision, Employee Relations, Policy Implementation, Policy Enforcement, Organized and led several Board of Trustees meetings Administrative Expertise: Budget Management, Records Management, Grant Oversight, Grant Reports Technical Proficiency: Microsoft Office Suite, Google Suite, Library Software Systems, CRM Tools, Timekeeping Software, - TCP, Project Management tools - Monday.com. Canva, Zoho, Recruitment & HR: Onboarding, I-9 Compliance, Training, Creating Job Postings, Interviews, Performance Evaluations, Screening Resumes
Communication: Public Speaking, Team Collaboration, Customer Engagement, Team Leadership Certifications: LinkedIn Learning - Finance for Managers: Professional Certificate, Top 15 Popular Courses- Leadership Edition (11hrs) and Human Skills for Managers (5.5 hrs), Passport Acceptance Agent (annual 8hr recertification) and Certified Notary Public for South Carolina Achievements: Interim Manager/Director for the Calhoun County Library, successfully created the budget for FY25, maintained our current grants, and submitted reports. EDUCATION
Amberton University
Bachelor of Science - Human Relations and Business Starting in January 2025
Greenbrier High School, Evans, GA May 2005
ADDITIONAL INFORMATION
Augusta State University - No degree
Bachelor of Science - Social Sciences
August 2005 - May 2007
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