Help Desk Public Trust

REGINALD MYRIE

**** ******* ***, ****** ******, MD, 20902 · 240-***-**** · *******@*****.***

Public Trust

To continue to excel within a technical role for a company whose culture and leadership will nourish the development of my skills.

EDUCATION

07/2018

AAS INFORMATION SYSTEMS, MONTGOMERY COLLEGE, ROCKVILLE, MD COMPTIA A+

EXPERIENCE

03/2021 – PRESENT

SYSTEM ANALYST (PUBLIC TRUST CLEARANCE), TEAM CONSULTING INC, WASHINGTON, DC

Utilize BNC Remedy IT Service Management platform to provide the help desk extension of Disaster Emergency Services to victims of natural disasters throughout the USA via remote support

Help victims remedy any issues that would prevent accessing their accounts through the FEMA online portal

Promote Emotional Resilience ensuring victims have the right tools from FEMA to get through their hardship 05/2019 – 06/2020

HELP DESK TIER 2 SUPPORT, THE SALVATION ARMY, WASHINGTON, DC

Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, network peripheral devices, and enterprise software

Recommend, schedule, and perform PC hardware and peripheral equipment improvements, upgrades, and repairs

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance

Utilize Service Now platform to provide remote and physical resolution for client inquiries and issues while updating asset records to aid in resource allocation

Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans

Liaise with, and provide training and support to, end users and staff on computer operation and other issues

Creating and managing accounts through Active Directory and Group Policy implementation in Azure environment

Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems

Deliver superior customer service skills when resolving tickets through Microsoft Teams, Bomgar Remote Support or 1-1 interaction with clients off site at different branches 04/2016 – PRESENT

DRIVER, UBER, WASHINGTON, DC

Genuinely extend my passengers a warm welcome when picked up from their locations

Demonstrate responsible driving skills and ensure safe routes are used to reach desired destinations

Perform both preventative and regular maintenance on cars ensuring that they remain in good working order 06/2015 – 04/2018

ON CALL IT TECH, CPS ROOFING CO. INC., GAITHERSBURG, MD

Troubleshoot and perform PC hardware and peripheral equipment improvements, upgrades, and repairs

Resolved network and connectivity issues

SKILLS

ACTIVE DIRECTORY, SCCM, PXE IMAGING, MICROSOFT MIGRATION, CAT6+ KEYSTONE TERMINATION, A/V INSTALLATION/Setup CABLE RUNNING, DATA RECOVERY, BEYOND TRUST/BOMGAR, SERVICE NOW, ONE ON ONE TRAINING, WINDOWS 10 ENTERPRISE

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