Systems Engineer Senior

Ryan W. Friend

TS/SCI w/ CI Poly

Email: ***********@*****.***

PROFESSIONAL SUMMARY

As a hard-working and experienced Senior Systems Engineer, I possess a proven track record of success in planning, building, and securing complex government networks using the latest technologies. With a thorough understanding of virtualized system environments, I constantly seek innovative solutions to improve system performance and reliability. My expert ability to troubleshoot IT problems has reduced client downtime and increased system reliability through innovative automation and concrete solutions. My forward-thinking approach to problem-solving has earned me high praise from customers, peers, and superiors alike. My passion for IT and complex problem solving has continued to shine in my career through a commitment to customers by going above and beyond to deliver results and provide exceptional service to ensure optimal system performance and user satisfaction.

EDUCATION

Master of Science, Cybersecurity and Information Assurance (2022)

Western Governors University

Salt Lake City, UT

Coursework: Information Security and Assurance, Secure Software, Cybersecurity Architecture, Cybersecurity Management, Secure Network Design, Cyber Forensics

Bachelor of Science, Network Operations and Security (2020 )

Western Governors University

Salt Lake City, UT

Coursework: Scripting & Programing, Interconnecting Network Devices, Network Design, Customized Security, Web Development, Project Management, Technical Communications, Organizational Leadership

Associates in Information System Technology (2018)

Community College of the Air Force

Montgomery, AL

Coursework: Computer System Familiarization, Cyber Surety, Database Application, Computer System Administration, Unix Operating Systems, Military Studies, Leadership/Management, Psychology, Critical Thinking

Certifications:

CompTIA CASP+ --ZVX2F47P6GBQQRCB --Issued 2021-04-30 / Expires 2027-04-30

VMware VCP-DCV --VMW-02709670G-02665079 --Issued 2022-08-05 / Indefinite

EC-Council CEH --ECC5972341860 --Issued 2021-08-20 / Expires 2027-08-31

Cisco CCNA --CSCO13461088 --Issued 2019-05-23 / Expires 2026-02-03

CompTIA Security+ --SVVMCJ5DXPQQSGE5 --Issued 2014-12-17 / Expires 2027-04-30

CompTIA Network+ --WCL33L435P141LC3 --Issued 2018-10-22 / Expires 2027-04-30

CompTIA A+ --QM0C8Q5HECVEQRS2 --Issued 2018-06-02 / Expires 2027-04-30

CompTIA Project+ --7GHYF7WEVC411W9M --Issued 2019-12-11 / Indefinite

CompTIA Cloud Essentials --D9SRVXWMTCQ41MK4 --Issued 2019-01-17 / Indefinite

LPI Linux Essentials --LPI000419167 --Issued 2019-02-08 / Indefinite

https://www.credly.com/users/ryan-friend.46476bc5

TECHNICAL SKILLS

Competent - 1 Proficient - 2 Expert- 3

IT Concepts: Virtualization(3), Storage(2), Group Policy(3), DNS(2), NTFS(3), SQL(2), Roaming Profiles (3), Secure Printing(3), PowerShell Scripting(2), Process Automation(3), Email(3), Certificates(2), Network Infrastructure(2), KMS(2), Enterprise Storage(3) iSCSI(3), Disaster Recovery(2), HCE(2), Network Security(2), 2FA(2), Troubleshooting(3), System Engineering(3), System Architecture(3), Documentation (3), A&A Events (2)

Operating Systems: Windows 7/10/11(3), Windows Server(3), Linux(1), Unix(1)

Virtualization Software: VMware(3), Horizon(3), Nutanix(1), Citrix(1)

Applications: Jira(3), Confluence(3), Sentris(3), Backup Exec (3), vCenter(3), PRTG(2), ACAS (2), RSA(2), Cisco UCS(2), Dell Wyse(3), Office Suite (2), SharePoint(2), HPAC(3), Crestron Fusion (3)

WORK EXPERIENCE

Sr. System Engineer/Jira Admin, Information Systems Jun 2020 – Current

Jacobs / Amentum - DoD, Columbia, MD

●Design, build, and manage large complex system environments, supporting 1000+ users across multiple sites, by following detailed project plans.

●Lead the implementation of Jira/Confluence process management, enabling seamless collaboration, streamlined development, and efficient issue tracking across 10+ teams, increasing productivity and improving project outcomes.

●Consult with key stakeholders to gather individual divisional process requirements to automate and collaborate workflows, enabling the efficient communication and processing of over 77 different complex processes..

●Fully integrate and manage Mantech’s access controls software Sentris in a PL3 environment.

●Guide the Assessment & Authorization of classified government networks by ensuring the proper JSIG protections are applied across the environments.

●Optimize VMware virtualized data centers for multiple government networks, enhancing system performance and reliability.

●Manage and optimize Windows and Linux systems to ensure 100% availability of resources and services, supporting seamless operations across the organization.

●Utilize PowerShell scripting to effectively automate repeatable processes, reducing administrative overhead and streamlining workflows for repetitive tasks.

●Design, implement, and secure enterprise storage solutions (Pure, NetApp) to host and distribute mission-critical data across multiple classified networks.

●Organize and conduct technical briefs with operational staff to demo new products.

●Develop comprehensive technical guides and SOPs, and train junior staff on IT best practices to ensure system consistency and optimize mission uptime.

Network Manager, Infrastructure Solutions Jan 2018 – May 2020

NSA / 7th Intel Squadron, USAF, Fort Meade, MD

●Maintained physical and virtual developmental networks by patching and updating through Windows Server Update Services & System Center Configuration Manager.

●Created Windows Server 2012 R2 & 2016 production and test networks to enable the patching and imaging of a 100-device network.

●Deployed networking equipment and configured multiple switching networks, utilizing Cisco and Arista products, to support the expansion of a 100-user development network.

System Administrator, Mission Support Staff Sep 2016 – Dec 2017

792nd Intel Support Squadron, USAF, 96813, HI

●Supervised 26 Tier II system administrators and 10 Information Assurance Officers in providing IT support to 1200 customers.

●Organized 132 hours of authorized service interruptions to perform 574 maintenance actions across 41 platforms, vital in collecting 34.5K mission targets.

●Implemented a $29 Million ticket tracking system by configuring and providing training to 6K personnel.

●Provided network support for 1K missions by coordinating 57 projects and 82 configuration changes, resulting in the collection of 23K ISR products.

System Administrator, Intel Support Jan 2015 – Sep 2016

792nd Intel Support Squadron, USAF, 96813, HI

●Managed a $500 Million network, overseeing the maintenance of 120 servers and 3K network devices.

●Administered the equipment inspection program, directing 80 technicians, tracking 800 maintenance actions, and personally completing 20 weekly inspections, ensuring a 100% compliance rating for monthly audits.

●Reduced intel video storage backlog by 1.7K hours, freeing up 3.5TB of hard drive space.

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