Customer Service Representative
Resume:
Hello
Amena Demby Ajadi
BALTIMORE,MD *****
***********@*****.***
Amena Demby-Ajadi is a dedicated and customer-focused professional with experience in retail, customer service, and hospitality. With a strong ability to provide exceptional service, manage inventory, and ensure customer satisfaction, Amena excels in fast-paced environments. Currently working as a Digital Personal Shopper at Walmart, she has honed her skills in order fulfillment, organization, and teamwork. Her previous roles as a Customer Service Representative and Server/Hostess have strengthened her ability to communicate effectively, resolve issues, and enhance the customer experience. With a solid foundation in customer relations and operational efficiency, she is eager to contribute her expertise to a dynamic team. Skills
● Customer Service
● Communication Skills
● Management and Leadership
● Sales and Upselling
● Phone Etiquette
● Cash handling
● Inventory Management
● Problem Solving
● Pos systems
Experience
2024-current
Walmart,Nottingham - Personal Shopper
● Accurately pick and pack customer orders while maintaining inventory control and minimizing discrepancies.
● Collaborate with warehouse teams to optimize picking routes, improving efficiency and productivity.
● Ensure proper labeling and secure packaging to prevent damage during transit. 2023 - 2024
K&G Fashion Superstore - Customer service representative
● Provided personalized assistance to customers, addressing inquiries and resolving complaints to enhance satisfaction.
● Maintained thorough product knowledge to offer expert recommendations and support sales efforts.
2
● Processed transactions accurately while managing returns and exchanges in line with store policies.
2021- 2023
Hook And Reel, Lansdowne - Front of House Lead
● Supervised and trained front-of-house staff, ensuring smooth operations and top-tier customer service.
● Managed inventory for essential dining supplies, ensuring stock availability during peak hours.
● Handled customer concerns professionally, resolving issues quickly to maintain a positive dining experience.
Education
August 2020 – June 2024
Woodlawn High School – Woodlawn, MD
High School Diploma
Extracurricular Activities
Wrestling Team (2022 – 2023) – Developed discipline, resilience, and teamwork through competitive training and matches.
Modeling (2022 – Present) – Gained experience in posing, runway walking, brand representation, and professional networking.
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