Customer Service Security Guard

Amandeep Kaur

Brampton, Ontario Contact- 437-***-**** Email-

*****************@*****.***

SUMMARY

Results-driven security professional with extensive experience in mobile security, supervision, and customer service across various environments. Skilled in conducting patrols, managing security teams, and responding to incidents while ensuring compliance with safety protocols. Proven ability to utilize technology for effective monitoring and reporting, with a strong focus on maintaining a secure and welcoming environment. Committed to professional development and collaboration with clients and law enforcement for optimal security solutions.

EXPERIENCE

Security Guard

Scotia Bank Dec 2021- Oct 2022 Edmonton, Alberta

1. Physical and Mental Alertness: Demonstrated high levels of physical fitness and alertness to ensure constant vigilance and immediate response to potential security threats. 2. Surveillance Skills: Proficient in monitoring CCTV and other security equipment to identify and respond to suspicious activities promptly.

3. Access Control Management: Experienced in verifying and controlling access to bank premises, ensuring that only authorized personnel and customers enter restricted areas. 4. Crisis and Emergency Response: Skilled in handling emergencies, including fire, theft, and security breaches, with a calm and efficient approach to ensure the safety of all individuals and assets.

5. Customer Service and Communication: Adept at assisting bank customers courteously, answering questions, and offering guidance while maintaining security protocols. 6. Team Collaboration and Reporting: Collaborating effectively with bank staff and law enforcement, preparing detailed incident reports, and communicating regularly with supervisors. 7. Knowledge of Security Protocols: Thorough understanding of banking security protocols, ensuring adherence to Scotia Bank’s standards for protecting employees, customers, and assets. Security Guard

Kingsway Mall Dec 2022 – Mar 2024, Edmonton, Alberta 1. Greeted guests at the front desk professionally and engaged in pleasant conversations while managing the check-in process, addressing their inquiries, and assisting with any issues or concerns. 2. Monitored and controlled access to the building by verifying identification, issuing visitor passes, and ensuring that only authorized individuals entered the premises.

3. Conducted daily monitoring and patrolled buildings, grounds, and work sites. 4. Responded quickly to incidents and assessed emergencies such as medical incidents, fire alarms, or suspicious activities.

5. Documented reports of incidents, unusual activities, and other data such as parcels, bookings, and inquiries 6. Managed large crowds during peak hours or special events, ensuring smooth flow and minimizing security risks through proactive monitoring and guidance.

7. Regularly checked and maintained security equipment, such as radios, alarms, and surveillance cameras, to ensure functionality and rapid response capabilities.

8. Organized and participated in safety drills, including fire and evacuation exercises, to enhance readiness and compliance with safety protocols among staff and visitors.

9. Helped visitors and employees with directions, facility information, and general assistance, contributing to a positive and welcoming environment.

EDUCATION

Algoma University

Graduate Certificate in Information Technology Present (Brampton, On) SKILLS

Technical Skills- Security Screening Procedures, Surveillance Monitoring, Incident Reporting, Administrative Support, Coordination with External Partners, Security Screening Procedures, Policy Enforcement, Record-keeping and Documentation, Security Equipment Operation and Maintenance, Access Control Systems, Emergency Protocol Implementation Soft Skills- Self-starter, Relationship Management, Communication skills, Problem-solving abilities, Time management, Teamwork and collaboration, Adaptability and flexibility, Decision-making skills, Conflict resolution skills. CERTIFICATIONS AND LICENCING:

CPR AND First Aid – Level C

Security Guard Licence

Availability

Full-time

References upon Request

Contact this candidate