Customer Service Technical Support

JAVIER CERVANTES

Email: *********@*****.***

Languages

Bilingual – Fluent in Spanish (Able to read, write and speak the Spanish language)

Education

Penn Foster College - Scranton, PA

Certification: Microsoft Office PC Fundamentals

ITT Technical Institute - Oxnard, CA

Associates Degree: Visual Communications

Computer Skills

Microsoft Windows 10, 11 Microsoft Word Microsoft Excel

Microsoft PowerPoint Microsoft Outlook Microsoft Teams

Salesforce CCB 5.0 AS 400 Mainframe Zendesk Software

Avaya Phone System 55 wpm/typing skills

Work Experience

August 2022 – Present

Technical Support Agent - Taylor Corporation

Responsible for answering high call volume inbound calls and creating customer help tickets for follow up assistance. Provided high level technical support, which included remote accessing computer systems in order to trouble shoot any software errors. Set up and install software applications on Windows operating systems, remove adware/spyware, and temporarily disable antivirus programs for proper network communication. Corrected registry errors, performed back up of crucial data, import/export files, and also conducted live chat customer support.

Nov 2021 – April 2022

Customer Service Representative – TFP Data Systems (Contracted Employee)

Inputted software orders in AS400 ordering systems and track back orders when necessary. Assisted customers in professional manner over the phone and up-sale company products as required. Created and updated customer accounts by entering data such as billing information or customer demographics. Submitted shipping guidelines to various internal departments, communicated with UPS for delivery of bulk shipments and meet strict deadlines.

Awards

ITT Technical Institute – 4.0 GPA High Honors Achievement Award

Award of Merit - Ventura County Karate Championship

EAS Physique Transformation Challenge Certificate

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